Rooms Controller

Hyatt Hotels Corporation; Houston (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Complimentary hotel room nights

Discounted room rates for colleagues &

Bereavement and jury duty pay

Vacation, sick and new child leave

Medical, dental and vision insurance

401K with employer match

Employee stock purchase plan

Complimentary employee meals

Job summary

Hyatt Regency Houston-Downtown in Houston, TX is seeking a Rooms Controller to manage hotel room inventory, block allocation for groups, and assist in guest registration. You will analyze reports, communicate with Front Office, and lead other associates with coaching and training as needed.

The role requires strong attention to detail, experience in Front Office, and the ability to work a varied schedule including nights, weekends, and holidays.

Qualifications

• Prior hotel/Front Office experience is required.
• Takes pride in a great job done.
• A true desire to satisfy the needs of others.
• They must be open to all shifts.
• Able to lift, pull and push a moderate weight.
• Able to walk and stand throughout duration of shift.
• Availability to work varied schedule including nights, weekends and holidays.
• Exceptional interpersonal skills.
• Proficiency in computer systems and technology, including data entry and navigating software platforms.
• Strong attention to detail and accuracy in documentation and reporting.

Responsibilities

• Block and pre-register suites and rooms in the PMS five days out.
• Assign VIPs according to sales, events, and management needs.
• Inform front desk staff and management of oversells and special accommodations.
• During oversells, perform room protections to protect future arrivals.
• Verify group reservations in PMS for dates, billing, and blocks.
• Attend daily business reviews to monitor trends and changes.
• Verify billing details and credit card authorizations for groups.
• Answer front desk calls clearly and delegate requests as needed.
• Document incidents requiring other departments' action and follow up.
• Maintain out-of-order rooms with engineering and housekeeping.
• Review airline reservations and ensure accurate billing information.
• Perform other duties as assigned.

Skills

Front Office experience

Guest service orientation

PMS systems

Team leadership

Tools

PMS software

Job description

Close Inclusive Collection Job Postings Notification

"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

Join us for this incredible opportunity to be part of our Front Office Team as a Rooms Controller Hyatt Regency Houston-Downtownlocated in Houston, TX. Not only will you be part of a rock-star team, but you’ll get to be part of a company that has been named one of the “100 Best Companies to Work For®" by Fortune and Great Place To Work. Hyatt has earned a spot on this prestigious list for 12 consecutive years, making it one of the longest-ranked hospitality brands.

The Rooms Controller is primarily responsible for room inventory to maximize selling opportunities at the Front Office.This includes assigning room blocks for groups and guest preferences. Front Office Agents rely on the Rooms Controller’s ability to manage the inventory and analyze reports. This role has a direct impact on guest fulfillment with room accommodations. Individuals in this role must also assist in the guest registration process and communication of hotel services and promotions. This position leads other associates by coaching, giving direction and may include training.

Additional responsibilities but not limited to:

• Block and pre-register suites and rooms in the PMS according to guests requests five-days out. Assign VIP’s according to sales, events, and management needs.
• Keep front desk staff, including management, informed on any oversells, challenges, special accommodations unmet, etc.
• Over sold-out periods perform room protects to ensure that rooms blocked for future arrivals are protected (one/two-night holes)
• Check reservations listed on group resume and tour resumes to ensure reservation dates, billings, and room blocks are accurate in the PMS system.
• Attend Daily Business review meeting to be aware of business trends, new bookings and changes to current bookings.
• Verify Billing details for third party, group blocks, credit card authorizations, etc are accurate and complete.
• Promptly answer telephone answer front office phones with a positive and clear voice. Handle all requests and problems and when needed delegate special requests to appropriate persons or departments.
• Document any guest situations which require action by another department and follow up as needed.
• Maintain out of order & out of service rooms with engineering and housekeeping
• Daily review of all Airline Reservation, add on and proper filling of their billing information
• Other duties as assigned.

Hyatt has a very competitive benefit package for colleagues, which may include:

• Complimentary hotel room nights at Hyatt hotels world-wide
• Unlimited colleague and friends & family discounted room rates at Hyatt hotels world-wide
• Bereavement and jury duty pay
• Vacation, sick, and new child leave
• Medical, dental and vision Insurance, discounted prescriptions, life and disability insurance, flexible spending account,
• Retirement Savings Plan option (401K) with employer match
• Employee Stock Purchase Plan

Complimentary employee meals

Qualifications

• Prior hotel/Front Office experience is required
• Takes pride in a great job done
• A true desire to satisfy the needs of others
• They must be open to all shifts
• Able to lift, pull, and push a moderate weight
• Able to walk and stand throughout duration of shift
• Availability to work varied schedule including nights, weekends and holidays
• Exceptional interpersonal skills
• Proficiency in computer systems and technology, including data entry, document management, and navigating various software platforms

Strong attention to detail, ensuring accuracy in documentation, reporting, and daily tasks while maintaining efficiency

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Grand Hyatt at SFO | San Francisco , CA , US

Our family is always growing. Want to be in the know?