Luxury Rooms Control Coordinator | Front Desk & Ops Hub

Hyatt Hotels Corporation; Town of Thompson, Northern (NY, KY); Hybrid; USD 29,000 - 32,000; Full time

Job summary

Hyatt Hotels Corporation is seeking a Rooms Control Coordinator for Grand Hyatt Indian Wells Resort and Villas. This hourly, full-time role supports Front Office operations, room inventory management, and guest communication in a luxury resort setting.

You will coordinate across departments, assist with check-ins, and ensure accurate documentation and smooth guest experiences in a fast-paced environment.

Qualifications

• Strong organizational skills to manage room inventory and guest flow.
• Excellent communication, both verbal and written, in a luxury hotel setting.
• Ability to multitask and handle high call volume with composure.
• Experience with front office operations and guest services is a plus.

Responsibilities

• Support Front Desk operations during guest check-ins/outs and peak times.
• Perform rooms control duties: assign rooms, monitor readiness, document changes.
• Handle guest communications via calls and in-person interactions.
• Provide face-to-face service at the Front Desk as needed.
• Coordinate across departments to support VIP arrivals and group blocks.
• Resolve guest concerns with hotel leadership and maintain logs.

Skills

Organization

Communication

Multitasking

Guest service

PMS proficiency

Tools

PMS

Job description

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"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

Grand Hyatt Indian Wells Resort and Villas

US - CA - Indian Wells

Front Office

Hourly/Entry Level Employee

Full-time

Hourly US Dollar (USD) pay basis

Summary

The Rooms Control Coordinator plays a key role in keeping our operation running smoothly by managing room inventory, supporting guest arrivals, and serving as a central communication hub for the Front Office and Housekeeping teams. This role requires strong organization, excellent communication skills, and the ability to make real‑time decisions in a fast‑paced luxury resort environment.

The pay rate for this position is $21.00 - $22.80 hourly. This is the pay rate for this position that the Grand Hyatt Indian Wells reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.

RESPONSIBILITIES

• Support Front Desk Operations — Assist with guest check‑ins, check‑outs, room assignments, and lobby flow during peak arrival and departure periods.
• Perform Rooms Control Duties — Assign rooms based on guest preferences, complete credit checks, manage inventory, monitor room readiness, and maintain accurate documentation in the PMS.
• Handle Guest Communication — Answer a high volume of calls with a professional, friendly demeanor; respond to guest requests, reservation questions, and operational needs.
• Provide Face‑to‑Face Service — Step in at the Front Desk as needed to assist guests directly, ensuring smooth service and timely support.
• Coordinate Across Departments — Serve as a liaison between Front Office, Housekeeping, Reservations, Engineering, Sales, Revenue, and Guest Services to support VIP arrivals, group blocks, and daily operational communication.
• Resolve Guest Concerns — Partner with hotel leadership to address room assignment issues, special requests, and accommodation challenges.
• Maintain Operational Accuracy — Track room changes, preferences, special requests, and communication logs to ensure seamless coordination.

Why Hyatt

Hyatt associates thrive in an environment that rewards exceptional performance, encourages growth, and supports meaningful career development. If you’re ready to take on a role that blends guest service, operations, and cross‑department coordination, we’re ready for you.

This is not your typical career opportunity. This is the Hyatt Touch.

• Guest service mindset — A true desire to satisfy the needs of others in a fast‑paced environment.
• Communication skills — Refined verbal and written communication; strong typing and phone skills; pleasant, service‑oriented attitude.
• Operational ability — Ability to handle high call volume, multitask effectively, and interact comfortably with guests both in person and over the phone.
• Attention to detail — High level of organization and accuracy in managing room assignments, documentation, and guest preferences.
• Technical proficiency — Proficient in basic computer skills and Property Management Systems (PMS).
• Flexibility — Must be able to work a flexible schedule, including weekends and holidays.
• Physical requirements — Ability to sit for long periods of time while managing calls and system tasks.
• Team collaboration — Ability to work effectively with multiple departments to ensure seamless guest service.
• Preferred experience — Previous Front Office or Rooms experience; customer service background preferred.

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