Director of Rooms

Hyatt Hotels Corporation; Miami (FL); Sur place; USD 120 000 - 180 000; Plein temps

Résumé du poste

Hyatt Hotels Corporation seeks a Director of Rooms responsible for Front Desk, Housekeeping and Guest Services, with a focus on maximizing occupancy and revenue while delivering Hyatt service standards. The role reports to the General Manager and collaborates with senior leadership to oversee budgets, staffing and major projects.

A minimum of six years in hotel Rooms and strong leadership is required. This position offers a path to influence property performance through strategic planning and

Qualifications

• 6 years or more of progressive hotel Rooms experience (typically with Hyatt).
• At least 5 years experience in a senior role in a hotel rooms area.
• Experience supervising all Rooms Departments.
• Strong leadership and communication skills in English.

Responsabilités

• Oversee Front Desk operations, Housekeeping and Guest Services to maximize occupancy and revenue.
• Develop and manage the budget, marketing plans and objectives within approved plans.
• Lead weekly Rooms Divisions meetings and conduct monthly financial reviews with senior hotel directors.
• Forecast revenue and occupancy and monitor labor expenses through schedule approvals.
• Hire, train and coach subordinate managers and employees to Hyatt service standards.

Description du poste

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"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone." Peggy Focheux Duval: Director of Learning & Development, France

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. The Director of Rooms is a highly visible role with exposure to Senior and Corporate leadership. This position reports to the hotel General Manager.

The Director of Rooms oversees hotel services including Front Desk operations, Housekeeping and Guest Services. Maximizes room revenues & occupancy by analyzing daily status rates & makes adjustments accordingly. Manages large events & ensures high volume occupancy special requirements. Analyzes rate variances, monitors credit reports & maintains close observation of daily house counts. Coordinates major projects such as renovations, capital expenditures, & equipment changes. Conducts weekly Rooms Divisions meetings, including monthly financial review with subordinate managers & senior hotel directors. Prepares revenue & occupancy forecasting & monitors labor expenses through schedule approval process. Hires, manages & trains subordinate managers & employees.

Duties include:

• Responsible for short and long term planning and the management of the Rooms operations in the front and heart of the house
• Develop and recommend the budget, marketing plans and objectives and manages within those approved plans
• Experience supervising all Rooms Departments
• Ability to assimilate operational statistics quickly and see how they can be used to enhance position of property
• Experience developing standards and operating procedures.
• Participate in MOD program
• Have dealt with special projects
• Coach and counsel employees to reflect Hyatt service standards and procedures
• Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds
• 6 years or more of progressive hotel Rooms experience (typically with Hyatt)
• With opening hotels, previous hotel pre-opening experience preferred
• Service oriented style with professional presentations skills
• At least 5 years experience in a senior role in a hotel rooms area
• Proven leadership skills
• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Clear concise written and verbal communication skills in English
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills
• Maintain communications with Corporate Staff

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