Rooms Controller

Lodging Dynamics; Anaheim (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Lodging Dynamics Hospitality Group is seeking a Rooms Controller to work with Revenue Management, Front Desk and operations to optimize room inventory and maximize revenue while maintaining guest service standards.

The role focuses on blocking guestrooms, balancing room types, and coordinating with Housekeeping and Engineering to ensure accurate inventory across Galaxy, ROS and Valhalla. High school diploma and 2–4 years of hotel experience preferred.

Qualifications

• High school diploma and 2–4 years in hotel operations.
• Experience coordinating with housekeeping, engineering and front desk.
• Knowledge of inventory balancing to maximize revenue opportunities.

Responsibilities

• Block guestrooms and balance room types to enhance revenue opportunities.
• Block VIPs into upgraded room types and manage upgrade allocations.
• Manage Out of Order/Out of Service inventory with relevant departments.
• Participate in Group Strategy meetings to manage group inventory by room type.
• Ensure balance of inventory across Galaxy, ROS and Valhalla; take corrective action as needed.
• Perform additional tasks as assigned by Revenue Management or Hotel Leadership.

Skills

Room inventory management

Revenue optimization

Cross-department coordination

Education

High School Diploma

Tools

Galaxy PMS

ROS

Valhalla CRS

Job description

Job Summary

The Rooms Controller will work in partnership with Revenue Management, Front Desk and other operational departments with a focus on managing the hotel's room inventory to maximize both revenue and quality service levels for guests.

Job Duties & Functions

• Ensure the hotel is set up for success by appropriately blocking guestrooms and balancing room types to enhance revenue opportunities and deliver GPS.
• Block VIPs and identified members into upgraded room types while allocating the proper number of rooms to be reserved for upgrades performed by the front desk that generate revenue.
• Manage Out of Order and Out of Service room's inventory, following up with departments such as Housekeeping, Engineering, and Front Desk and updating Revenue Management team.
• Actively participate in Group Strategy meetings to ensure group inventory is managed accordingly, down to the room type level.
• Ensure inventory across Property Management System (Galaxy), Revenue Management System (ROS) and Central Reservations System (Valhalla) are in balance and take corrective action in the event of variances.
• Any task as assigned by Revenue Management or Hotel Leadership team.

Education & Experience

• Typically requires a high school diploma and 2 to 4 years of experience. Performs work under general supervision.
• Handles moderately complex issues and problems, and refers more complex issues to higher-level staff.
• Possesses solid working knowledge of subject matter.
• May provide leadership, coaching, and/or mentoring to a subordinate group.

DISCLAIMER

This job description indicates, in general terms, the type and level of work performed as well as the typical responsibilities of team members in this classification. The duties described are not to be interpreted as being all-inclusive to any specific team member. Nothing in this job description changes the at-will employment relationship existing between the Company and team members.

The Essential Job Functions, Physical Requirements, and Work Environment characteristics described are representative of those that must be met to successfully perform the essential functions of this job. Management reserves the rights to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified team members can perform the essential functions of the job.

Lodging Dynamics Hospitality Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Lodging Dynamics does not discriminate based on disability, veteran status, or any other basis protected under federal, state, or local laws. Lodging Dynamics Hospitality Group is based in Provo, Utah and is a nationally recognized, award-winning operator of premium-brand, select service, and extended-stay hotels, and one of a few third-party operators approved by Marriott and Hilton. The Company has managed hotels in the Marriott, Hilton, Hyatt, and IHG premium-brand families. For more information, visit www.lodgingdynamics.com.