Executive Housekeeper

HEI Hotels & Resorts; Santa Rosa (CA); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical and Dental insurance

Vision insurance

Vacation, sick, holiday time

Pet insurance

Life and disability insurance

401(k) with company match

Hotel room discounts

Job summary

HEI Hotels & Resorts is seeking an experienced housekeeping leadership professional to oversee guestroom and public areas cleanliness, staffing, and budget adherence in Santa Rosa, CA. You will supervise labor, manage supplies, and monitor guest service scores to drive excellence in service and operations.

The role requires strong management experience, especially in housekeeping and laundry, excellent communication, and the ability to collaborate with other departments and uphold safety and

Qualifications

• 5+ years of management experience, with at least 3 years in housekeeping management.
• Experience managing in-house operated laundry operations.
• Thorough knowledge of all housekeeping and laundry operations.
• Ability to work with other department leaders.
• Conflict resolution with guests, supervisors and associates.
• Strong multitasking and organizational skills.
• Team player willing to pitch in when needed.
• Knowledge of hotel operations, including budgets, planning, safety, and compliance.
• Excellent verbal and written communication skills.

Responsibilities

• Plan, organize, and monitor staff workload to meet cleanliness and maintenance standards.
• Develop housekeeping and laundry budgets.
• Control expenses and implement cost-management measures.
• Inventory guest supplies, small equipment and linen.
• Schedule labor using labor-management tools and forecast occupancy.
• Hire, train, evaluate performance, and discipline staff as needed.
• Provide clear direction to staff in writing and verbally.
• Maintain high guest satisfaction and handle guest issues.
• Assess furniture and decor; coordinate preventive maintenance and rehab.
• Ensure SOPs and policies are followed; OSHA compliance.
• Attend regularly and perform other duties as assigned.

Skills

Housekeeping mgmt

Laundry operations

Interdepartmental collab

Conflict resolution

Multitasking

Team player

Hotel operations

Communication skills

Job description

About Us

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Salary Range: $65,000.00 - $75,000.00 AnnuallyTipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? Yes

Overview

Ensure that the cleanliness standards of the guestrooms, meeting areas, public areas, and back-of-the-house are met through the optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments.

Essential Duties and Responsibilities

• Plan, organize, and monitor staff workload to ensure compliance with cleanliness and maintenance standards, which requires continuous visual and written inspections of guestrooms and public space areas.

• Develop housekeeping and laundry budget.

• Develop and implement controls for expense management.

• Conduct periodic inventory of guest supplies, small equipment and linen as required.

• Utilize labor management tools to schedule and control labor costs.

• Schedule labor to flex with forecasted hotel occupancy, F and B activity, and group events.

• Interview, hire, train, develop, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate of staff members.

• Communicate both verbally and in writing to provide clear direction to staff.

• Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.

• Evaluate condition of furniture, fixtures, decor, etc. *Make recommendations and assist in the coordination of preventative maintenance program and rehab projects.

• Ensure compliance of housekeeping and laundry standard operating procedures and policies.

• Operate department pursuant to OSHA requirements and guidelines.

• Comply with attendance rules and be available to work on a regular basis.

• Perform any other job-related duties as assigned.

Qualifications and Skills

• 5+ years management experience, with at least 3 years in housekeeping management.

• Experience managing in-house operated laundry operations.

• Must possess thorough knowledge of all housekeeping and laundry operations and individual job requirements.

• Able to work with other department leaders.

• Able to resolve guest, supervisor, and associate conflicts.

• Able to manage multiple tasks at all times and have excellent organizational skills.

• Must be willing to "pitch-in" and help co-workers with their job duties and be a team player with or without reasonable accommodation.

• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.

• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

• For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.
• Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.
• HEI also provides pet insurance through the ASPCA.
• For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.
• Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.

Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.