Room Service Supervisor

Four Seasons Hotel and Residences New Orleans; New Orleans (LA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401k matching

Employee meals

Discounted accommodations

Paid holidays

Uniforms provided

Parking discount

Job summary

Four Seasons Hotel and Residences New Orleans is seeking an In-Room Dining (IRD) Supervisor to lead and train the IRD team, delivering exceptional guest experiences while upholding quality standards.

You will oversee daily operations, schedule staffing, and ensure service excellence across all IRD tasks, including coordination with kitchen and room service teams to guarantee timely, accurate deliveries.

Qualifications

• High School Diploma or equivalent experience.
• Prior supervisory experience preferred.
• Minimum of one year of food service or equivalent experience is required.
• TIPS and ServSafe certifications required.
• Work authorization in the United States required.

Responsibilities

• Oversee daily operation of In-Room Dining and assign duties to staff.
• Maintain department organization and cleanliness.
• Forecast labor, process payroll, and create schedules.
• Answer guest calls with courteous etiquette and describe menu items clearly.
• Coordinate delivery of items to guestrooms with Room Service staff.
• Ensure accurate guest checks and record charges.
• Oversee amenity deliveries and ensure prompt, accurate fulfillment.

Skills

Supervisory experience

TIPS certification

ServSafe certification

Strong organizational skills

Customer service focus

Education

High School Diploma or equivalent

Tools

POS system

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location:

Riverfront luxury in one of America's most celebrated cities. Unlocking the authentic New Orleans, Four Seasons invites you to our landmark tower - a heritage icon with a central downtown location on the banks of the Mississippi River. Dine on innovative Louisiana cuisine, relax by our resort-style pool, and plan your own private event at our 34th-floor observation deck boasting NOLAs best views.

About The Role

Four Seasons Hotel and Residences New Orleans is seeking candidates to join our dynamic In-Room Dining team as an In-Room Dining (IRD) Supervisor. Our IRD Supervisor is responsible for leading and training our IRD team to deliver an exceptional guest experience while maintaining our quality standards.

What You'll Do

• Oversee daily operation of In-Room Dining and assign duties. Assist in selecting training, evaluating, leading, motivating, coaching, and disciplining all employees in the Hotel's In- Room Dining Department to ensure that established cultural and core standards are met.
• Maintain department organization and cleanliness.
• Forecast labor, process payroll, create schedules and provide daily reports.
• Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest's order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item's, origin, taste, and preparation methods.
• Monitor our other mobile platforms on which guests can place orders or communicate with us. Ensure prompt reply to guest enquiries, and assist them in a timely and courteous manner. Complete Glitch reports as needed.
• Ensure any special needs or requests to the kitchen are communicated using the hotel's point-of-sales system; check completed kitchen orders with the guest's original order; coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality; properly and accurately close guest checks; record guest charges and gratuities.
• Oversee amenity deliveries by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion.

What You Bring

• High School Diploma or equivalent experience
• Prior experience in a supervisory position preferred.
• Minimum of one year of food service or equivalent experience is required.
• TIPS and ServSafe certifications required
• Work authorization in the United States required

What To Expect

• Work a flexible work schedule of 40-45 hours weekly that will include mornings, nights, weekends, and holidays.
• Collaborate with departments through various hotel systems and platforms to provide a memorable guest experience.
• Fast-paced environment where attention to detail is critical.

What We Offer

• A Rewarding Work Culture, with mentoring, training and development opportunities
• Comprehensive Benefits package including a world class Medical, Dental, and Vision insurance program
• 401k participation with a company matching program after 30 days of employment
• Discounted Accommodations at Four Seasons Worldwide
• Comprehensive Time off Package including Vacation pay, Sick pay and 9 paid Holidays, including Mardi Gras
• Complimentary employee meals prepared by the Four Seasons Culinary Team
• Complimentary uniforms that are laundered by our housekeeping department
• Discounted parking near hotel
• And much more!

Want to know more about working for Four Seasons? Visit us at:

• https://www.fourseasons.com/neworleans/
• YouTube: http://bit.ly/WeAreFS
• Facebook: http://bit.ly/WeAreFS_FB
• LinkedIn: http://bit.ly/WeAreFS_LI
• Twitter: http://bit.ly/WeAreFS_TW
• Instagram: http://bit.ly/WeAreFS_IG

Four Seasons is an Equal Opportunity, Affiliated Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal