Room Service Specialist - Nutritional Services - FT - Variable

100 Stormont-Vail HealthCare, Inc.; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Stormont Vail Health in Kansas seeks a full-time Nutrition Services Assistant to support patient meal service through ordering, assembling, and delivering meals in a hospital setting.

The role requires a High School Diploma or GED, basic typing and computer skills, and the ability to read, write, and speak English. You will work under the Nutritional Services team to ensure accurate diet orders and timely meal delivery.

Qualifications

• High School Diploma or GED required.
• Experience with diets and diet order systems preferred.
• Basic computer and typing skills are required.
• Must read, write, and speak English.
• Able to work independently and complete tasks on time.
• Maintain confidentiality and follow hospital safety policies.

Responsibilities

• Assist in preparation, assembly, and delivery of patient meals.
• Process diets and portions for all age groups.
• Handle Room Service orders and changes to diet orders.
• Coordinate morning and evening meal service activities with supervisors.
• Maintain cleanliness and safety of workstations and equipment.
• Respond to patient needs with courtesy and professionalism.

Skills

Basic typing

Reading and writing English

Communication skills

Independence

Education

High School Diploma / GED

Tools

Computer

Calculator

Telephone with headset

Copy machine

Job description

Position Status: Full time Shift: Variable Less than 12 hour shift (United States of America) Hours per week: 40 Job Information Exemption Status: Non-Exempt

A Brief Overview

Assists the department in the preparation, assembly, and delivery process for patient meal service through the completion of the following:

Education Qualifications

• High School Diploma / GED

Preferred Experience Qualifications

• Experience with diets and the Carbohydrate Counting and Protein Exchange Systems

Preferred Skills and Abilities

• Previous networked computer experience preferred.
• Basic typing skills.
• Computer, calculator, writing utensils, telephone including hands-free headset, copy machine, answering machine, scissors, files. (Required proficiency)
• Must be able to read, write, and speak English.
• Good verbal communication skills.
• Ability to work independently and complete assignments in a timely manner. (Required proficiency)
• Treats all information and data within the scope of the position with appropriate confidentiality and security. (Required proficiency)
• Knowledgeable of, observes and complies with hospital safety policies, emergency procedures, and standard precautions. (Required proficiency)

What you will do

• Solves customer problems, treats customer with dignity and respect. Acknowledges customer and responds quickly to customer needs. All patients, nursing unit staff, visitors, volunteers and co-workers will be given prompt and courteous attention. Telephone courtesy and patient confidentiality must be maintained at all times. When completing telephone calls or patient visitation, refer to written scripts for appropriate greeting and content. Answer questions within your scope of practice and refer other questions to the appropriate person.
• Processes correct diets and portions for all age groups from pediatrics through elderly adults. Assess and interpret age appropriate data about the patient’s status in order to identify age-specific needs and provide the care needed.
• Assesses floor stock needs in patient unit kitchens.
• Process Room Service customer orders, including patient/family initiated orders and those patients needing assistance.
• Assist patients with telephone call backs or personal visitation as needed while ensuring adherence to all diet orders.
• Review Health Touch information to determine which patients have not placed an order for that meal period, and initiate telephone or personal contact with patient and/or patient care services as appropriate.
• Take phone calls and fax orders for all food requests.
• Receive requests for diet changes via computer, fax; or written format during downtime.
• Make necessary diet changes, keep Room Service order system updated.
• Follow standard procedures for diet patterns.
• Coordinate processing and printing of am and pm nourishment orders and the delivery of all tube feeding and oral supplement orders.
• Reports suspected violations of all relevant laws, regulations Compliance Policies and Procedures, and the CODE OF CONDUCT.
• Assists in the assembly and accuracy of patient meal trays and the delivery, pick up, and breakdown and cleaning/sanitation of patient service operations.
• Under the general supervision of the Nutritional Services Manager and Supervisor assists with the coordination on the morning and evening activities of patient meal service including preparation, delivery, and cleanup in the department.
• Perform all work in a safe and sanitary manner. Maintain all workstations in a neat and organized manner. Respond and cooperate with changes in workload.
• Actively supports and participates in performance improvement activities, including but not limited to tray assessments, meal rounds, department committees.
• Requires compliance with all policies, standards, mandatory training and requirements of Stormont Vail Health. Performs other duties as assigned.

Required for All Jobs

• Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health.

Patient Facing Options

• Position is Patient Facing Remote Work Guidelines Workspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards.
• Stable access to electricity and a minimum of 25mb upload and internet speed.
• Dedicate full attention to the job duties and communication with others during working hours.
• Adhere to break and attendance schedules agreed upon with supervisor.
• Abide by Stormont Vail’s Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually.

Remote Work Capability

• On-Site; No Remote Scope
• No Supervisory Responsibility
• No Budget Responsibility

Physical Demands

• Balancing: Occasionally 1-3 Hours
• Carrying: Occasionally 1-3 Hours
• Climbing (Ladders): Rarely less than 1 hour
• Climbing (Stairs): Occasionally 1-3 Hours
• Crawling: Occasionally 1-3 Hours
• Crouching: Occasionally 1-3 Hours
• Driving (Automatic): Rarely less than 1 hour
• Driving (Standard): Rarely less than 1 hour
• Eye/Hand/Foot Coordination: Frequently 3-5 Hours
• Feeling: Occasionally 1-3 Hours
• Grasping (Fine Motor): Frequently 3-5 Hours
• Grasping (Gross Hand): Frequently 3-5 Hours
• Handling: Frequently 3-5 Hours
• Hearing: Occasionally 1-3 Hours
• Kneeling: Occasionally 1-3 Hours
• Lifting: Occasionally 1-3 Hours up to 20 lbs
• Operate Foot Controls: Rarely less than 1 hour
• Pulling: Occasionally 1-3 Hours up to 20 lbs
• Pushing: Occasionally 1-3 Hours up to 20 lbs
• Reaching (Forward): Occasionally 1-3 Hours up to 20 lbs
• Reaching (Overhead): Occasionally 1-3 Hours up to 20 lbs
• Repetitive Motions: Occasionally 1-3 Hours
• Sitting: Occasionally 1-3 Hours
• Standing: Occasionally 1-3 Hours
• Stooping: Occasionally 1-3 Hours
• Talking: Occasionally 1-3 Hours
• Walking: Occasionally 1-3 Hours
• Must be able to stand and walk 75% of the work day.

Working Conditions

• Burn: Occasionally 1-3 Hours
• Chemical: Occasionally 1-3 Hours
• Combative Patients: Occasionally 1-3 Hours
• Dusts: Rarely less than 1 hour
• Electrical: Rarely less than 1 hour
• Explosive: Rarely less than 1 hour
• Extreme Temperatures: Rarely less than 1 hour
• Infectious Diseases: Occasionally 1-3 Hours
• Mechanical: Occasionally 1-3 Hours
• Needle Stick: Rarely less than 1 hour
• Noise/Sounds: Occasionally 1-3 Hours
• Other Atmospheric Conditions: Rarely less than 1 hour
• Poor Ventilation, Fumes and/or Gases: Occasionally 1-3 Hours
• Radiant Energy: Rarely less than 1 hour
• Risk of Exposure to Blood and Body Fluids: Occasionally 1-3 Hours
• Risk of Exposure to Hazardous Drugs: Rarely less than 1 hour
• Hazards (other): Rarely less than 1 hour
• Vibration: Rarely less than 1 hour
• Wet and/or Humid: Rarely less than 1 hour

Equal Opportunity Employer Statement

Stormont Vail is an equal opportunity employer and adheres to the philosophy and practice of providing equal opportunities for all employees and prospective employees, without regard to the following classifications: race, color, ethnicity, sex, sexual orientation, gender identity and expression, religion, national origin, citizenship, age, marital status, uniformed service, disability or genetic information. This applies to all aspects of employment practices including hiring, firing, pay, benefits, promotions, lateral movements, job training, and any other terms or conditions of employment. Retaliation is prohibited against any person who files a claim of discrimination, participates in a discrimination investigation, or otherwise opposes an unlawful employment act based upon the above classifications.

About Stormont Vail Health

Stormont Vail Health is a nonprofit integrated health system that has been serving the health care needs of Kansas for more than 130 years. Stormont Vail has been recognized as a Magnet organization since 2009 by the American Nurses Credentialing Center. It is composed of Stormont Vail Hospital, a 586-bed acute care hospital, and Cotton O’Neil Clinic, a multi-specialty physician group with more than 500 providers, which includes more than 250 physicians. Nearly 5,300 employees provide care and support services for patients in the hospital and 35 other locations, including the Cotton O’Neil Heart Center, Cancer Center, Diabetes & Endocrinology Center, Digestive Health Center, Pediatrics clinics and 10 regional primary care clinics. Stormont Vail Health is committed to its mission of improving the health of the community by being a national leader in providing compassionate, high quality and efficient integrated care through collaboration that results in a healthier community.