Guest Experience Supervisor

Four Seasons; Baltimore (MD); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical, vision and dental insurance

Complimentary life insurance

401k retirement plan

Paid time off and holiday

Discounted employee parking

Complimentary room nights at Four Seasons hotels

Job summary

Four Seasons Hotels and Resorts in Baltimore is looking for a Guest Experience Supervisor to ensure guest satisfaction from pre-arrival to post-departure. The role requires excellent interpersonal skills to meet a variety of guest needs and to supervise day-to-day guest experience operations. Responsibilities include coordinating with various hotel departments to fulfill guest requests efficiently. Benefits include competitive pay starting at $24.29/hour along with comprehensive health insurance, 401k retirement plan, and more.

Qualifications

• Strong interpersonal skills to fulfill guest requests and ensure satisfaction.
• Ability to coordinate with multiple departments for seamless service.

Responsibilities

• Ensure that the hotel guests’ expectations are fulfilled.
• Coordinate guest experience program and perform pre-arrival tasks.
• Supervise day-to-day running of guest experience programs.

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

About the location

Sophisticated urban retreat on the waterfront. Our modern, urban retreat, positioned at the edge of Baltimore’s Harbor East, offers a host of luxurious amenities such as a five‑star spa to a rooftop pool, setting the scene for fabulous vacations with kids, romantic getaways and business stays. Miles of walkable waterfront, top restaurants and city landmarks are all within easy reach.

The Role of the Guest Experience Supervisor

To ensure that the hotel guests’ expectations are fulfilled and to personalize the guest stay pre‑ and post‑arrival and during the guest stay. Plays an active role in hotel wide guest recognition. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

Supervises the day to day running of the guest experience program from all aspects. Performs pre‑arrival tasks to ensure complete satisfaction upon arrival and throughout stay. Coordinates with Front Office, Reservations, Housekeeping and Food & Beverage team as needed to synchronize service between departments, and fulfill all guest requests.

What to Expect From Your Employee Experience

• Hourly rate: $24.29
• Medical, vision and dental insurance
• Complimentary life insurance
• Short‑term disability insurance
• Paid time off and holiday
• 401k retirement plan
• Exciting training and development opportunities
• Complimentary employee meals
• Complimentary room nights at Four Seasons hotels around the world
• Discounted employee parking
• And much more

Miscellaneous

Work authorization in the United States required.

Equal Opportunity

Four Seasons is an Equal Opportunity, affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' information poster please visit this website: https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100.