Room Service Server (On Call)

Four Seasons; Hawaii; On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Competitive Salary

Training & Development

Complimentary Accommodation

Dry Cleaning for Uniforms

Employee Meals

Job summary

Four Seasons Resort O'ahu at Ko Olina is seeking an On Call Room Service Server with a passion for excellence and aloha. You will deliver in-room dining orders, greet guests, describe menu items, and ensure timely setup and service in a luxury resort environment.

Requirements include fluency in English, at least 1 year of experience in a similar luxury role, strong communication and computer skills, attention to detail, and legal work authorization in the United States.

Qualifications

• Candidate must be fluent in English, both verbal and written.
• At least 1 year experience in a similar luxury environment.
• Must be experienced in the areas of communication and computer skills.
• Service Passion
• Requires attention to detail and problem solving skills
• Successful candidates must possess legal work authorization in the United States

Responsibilities

• Deliver food orders including any special needs or requests to the guest in-room, check completed kitchen orders with the order taker or guest's original order; transport items to the guestroom in a timely manner to ensure proper food quality.
• Greet guests, describe selected items to the guest using interesting, and vivid descriptions of the each item's, origin, taste, and preparation methods; communicate options for removal of trays and dishware; respond to request for tray removal according to established time standards.
• Breakdown, clean and set-up of room service tables, condiment set-ups, flatware, dishware, and room service side stations.
• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
• Properly and accurately close guest checks securing room number and signature; properly settle voided checks or complimentary meals

Skills

Fluent English

Experience in luxury environment

Communication skills

Computer skills

Service Passion

Attention to detail

Legal work authorization in the United

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A luxury Oahu resort on the island's sunny Western Coast. Join us in Ko Olina and find your very own place of joy. Our beachfront island Resort sits on Oahu's wild and rugged western coast, where vast ocean views and lively pools and lagoons provide the setting for an unforgettable adventure. Take the family for a ride on an outrigger canoe, splash around in the turquoise waters of our white-sand beach, play a round of golf as you weave through waterfalls at Ko Olina Golf Club, or spend the day reconnecting with your inner self at Naupaka Spa & Wellness Centre.

Four Seasons Resort O'ahu at Ko Olina is looking for an On Call Room Service Server who has a passion for excellence and the spirit of aloha.

The Room Service Server reports to the In Room Dining Manager and serves guests needs by providing exceptional knowledge of food & beverage menu items as well as information regarding preparation methods.

What you will do:

• Deliver food orders including any special needs or requests to the guest in-room, check completed kitchen orders with the order taker or guest's original order; transport items to the guestroom in a timely manner to ensure proper food quality.
• Greet guests, describe selected items to the guest using interesting, and vivid descriptions of the each item's, origin, taste, and preparation methods; communicate options for removal of trays and dishware; respond to request for tray removal according to established time standards.
• Breakdown, clean and set-up of room service tables, condiment set-ups, flatware, dishware, and room service side stations.
• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
• Properly and accurately close guest checks securing room number and signature; properly settle voided checks or complimentary meals

What you will bring:

• Candidate must be fluent in English, both verbal and written.
• Candidates should have at least 1 year previous experience in a similar position in a luxury environment.
• Must be experienced in the areas of communication and computer skills.
• Service Passion
• Requires attention to detail and problem solving skills
• Successful candidates must possess legal work authorization in the United States

What we offer:

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals

Pay: $16.25 per hour

About Four Seasons Resort O'ahu at Ko Olina

On Oahu's sunny western coast - wild, rugged and conveniently close to Honolulu and Waikiki Beach - Four Seasons Resort O'ahu at Ko Olina balances a classic Hawaiian style with one-of-a-kind luxury. Chic and light-filled with vast ocean views, our 370 accommodations provide a personal sanctuary in this all-encompassing Hawaiian luxury beach resort. Restaurants and bars are infused with the magnetic energy of Ko Olina. Guests have the opportunity to splash into lively pools and lagoons, with numerous water sports right off the Resort's own beach. They are also able to play tennis and golf, then relax in the Spa - wrapped in the effortless elegance of Four Seasons.

Learn more about Four Seasons

http://jobs.fourseasons.com

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

Learn more about Four Seasons O'ahu at Ko Olina on Social Media

Instagram: @FSOahu

Twitter: @FSOahu

Facebook: https://www.facebook.com/FourSeasonsResortOahu

Equal Opportunity & Diversity

Four Seasons is an Equal Opportunity, Aff…? Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal