Room Service Server

fourseasons; United States; On-site; USD 15,000 - 18,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

Short-term disability

401k plan

Training and development opportunities

Employee meals

Free room nights

Job summary

Four Seasons Baltimore is seeking a Room Service Server to deliver food to guestrooms, greet guests, and ensure dining experiences meet the hotel’s luxury standards. You will describe menu items with vivid detail and coordinate with the kitchen to maintain quality and timing.

Responsibilities include setting up room service tables and stations, handling guest requests with urgency, closing checks accurately, and maintaining a pristine, well-organized service area for a seamless guest experience.

Qualifications

• Customer-focused service mindset.
• Ability to describe menu items clearly and enticingly.
• Strong guest interaction and communication skills.

Responsibilities

• Deliver food orders to guest rooms and ensure proper food quality.
• Greet guests and describe menu items with vivid detail.
• Breakdown, clean and set up room service tables, condiment setups, and side stations.
• Anticipate guest needs and respond to requests with urgency.
• Close and settle guest checks accurately.

Skills

Guest service

Communication

Attention to detail

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Sophisticated urban retreat on the waterfront. Our modern, urban retreat, positioned at the edge of Baltimore’s Harbor East, offers a host of luxurious amenities such as a five-star Spa to a rooftop pool, setting the scene for fabulous vacations with kids, romantic getaways and business stays. Miles of walkable waterfront, top restaurants and city landmarks are all within easy reach.

The role of the Room Service Server

Deliver food orders including any special needs or requests to the guest in-room, check completed kitchen orders with the order taker or guest’s original order; transport items to the guestroom in a timely manner to ensure proper food quality. Greet guests, describe selected items to the guest using interesting, and vivid descriptions of the each item’s, origin, taste, and preparation methods; communicate options for removal of trays and dishware; respond to request for tray removal according to established time standards. Breakdown, clean and set-up of room service tables, condiment set-ups, flatware, dishware, and room service side stations. Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests. Properly and accurately close guest checks securing room number and signature; properly settle voided checks or complimentary meals.

What to Expect from your Employee Experience

• Hourly Rate: $10.86 + Service Charge
• Medical, vision and dental insurance
• Complimentary life insurance
• Short-term disability insurance
• Paid time off and holiday
• 401k Retirement Plan
• Exciting training and development opportunities
• Complimentary employee meals
• Complimentary room nights at Four Seasons hotels around the world

Four Seasons is an Equal Opportunity, Affiantive Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdfUnder Maryland law, an employer may not require or demand, as a condition of employment, prospective employment or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100.