Front Desk Receptionist

fourseasons; United States; On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Vision and dental insurance

Paid time off

401k plan

Employee meals

Discounted parking

Job summary

Four Seasons Baltimore, a luxury hotel on Harbor East, seeks a polished Front Desk Receptionist to welcome guests and deliver exceptional service.

You will handle guest inquiries, assist with hotel services, and ensure smooth check-in and check-out while upholding Four Seasons’ standards of hospitality. This role offers competitive hourly pay and a comprehensive benefits program. Join a team committed to outstanding guest experiences.

Qualifications

• Handles guest interactions with a high level of hospitality and professionalism.
• Resolves customer inquiries and assists with hotel services information

Responsibilities

• Handles all guest interactions with hospitality and professionalism.
• Resolves customer complaints and assists with hotel services.
• Ensures the process of the guest checking in and out is completed efficiently.
• Responds to guest requests with personal recommendations to maximise satisfaction.

Skills

Guest service

Hospitality

Customer inquiries

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Sophisticated urban retreat on the waterfront. Our modern, urban retreat, positioned at the edge of Baltimore’s Harbor East, offers a host of luxurious amenities such as a five-star Spa to a rooftop pool, setting the scene for fabulous vacations with kids, romantic getaways and business stays. Miles of walkable waterfront, top restaurants and city landmarks are all within easy reach.

The role of the Front Desk Receptionist

Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

Ensures the process of the guest checking in and out is completed in an efficient and friendly manner.

Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

What to Expect from your Employee Experience

• Hourly Rate: $22.03


• Medical, vision and dental insurance


• Complimentary life insurance


• Short-term disability insurance


• Paid time off and holiday


• 401k Retirement Plan


• Exciting training and development opportunities


• Complimentary employee meals


• Complimentary room nights at Four Seasons hotels around the world


• Discounted employee parking

Four Seasons is an Equal Opportunity, Affi‑? Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdfUnder Maryland law, an employer may not require or demand, as a condition of employment, prospective employment or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100.