Room Service Server

Plazahotelelpaso; Groton (CT); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Room Service Server to enhance guest experiences. In this role, you will be responsible for setting up and delivering food and beverage orders with a focus on quality service and sustainability. You will interact with guests, ensuring their needs are met while adhering to safety and operational guidelines. This position offers a potential career path in food service management, making it an excellent opportunity for those looking to grow within the hospitality industry. Join a team that values excellence and service, and help create memorable experiences for guests.

Qualifications

• Previous food service experience preferred.
• High school diploma or equivalent required.

Responsibilities

• Set up and deliver food and beverage orders to guest rooms.
• Respond to customer needs and ensure a quality experience.
• Conduct floor sweeps and retrieve food and beverage trays.

Skills

Customer Service

Food Service

Cash Handling

Education

High School Diploma

Job description

Opportunity: Room Service Server

Set up, deliver, and retrieve food and beverage orders to/from guest rooms and hospitality suites in accordance with established guest service and sustainability standards.

Potential Career Path

Server – Room Service Supervisor – Room Service Manager

Essential Job Functions

• Set up and deliver food and beverage orders.
• Conduct floor sweeps and retrieve food and beverage trays.
• Set up and deliver VIP amenities.
• Service hospitality suites in accordance with banquet event orders and established policies and procedure.
• Abide by state, federal and corporate liquor requirements pertaining to serving alcoholic beverages.
• Complete shift side work as outlined in the hotel’s operating policies and procedures.
• Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales.
• Report all communication to immediate shift supervisor.
• Perform cash handling responsibilities in accordance with company policies and procedures.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Position Requirements

• High school diploma or equivalent.
• Previous food service experience preferred.

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Source: HHM Hotels