Full Time/ Part Time Room Service Server

Beauport Hotel; Gloucester (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player seeks a dedicated Room Service Server to enhance guest experiences through exceptional service. In this dynamic role, you will assist in food and beverage operations, ensuring that every guest enjoys a pleasant dining experience. Responsibilities include preparing room service trays, maintaining cleanliness, and providing warm, courteous service. This position offers a chance to be part of a vibrant team in a hotel environment, where your contributions will directly impact guest satisfaction. If you have a passion for hospitality and a positive attitude, this opportunity is perfect for you.

Benefits

Health and Welfare benefits

Paid time off

Sick time accrual

Dental insurance

Qualifications

• 1+ year serving experience required, preferably in a hotel environment.
• Ability to carry heavy trays and maintain a neat appearance.

Responsibilities

• Assist in room service operations and ensure cleanliness in service areas.
• Provide courteous service and communicate effectively with guests.

Skills

Customer Service

Teamwork

Communication

Manual Dexterity

Education

High School Diploma

Tools

Automatic Dishwasher

Time Keeping System

Job description

Full Time/ Part Time Room Service Server

Join to apply for the Full Time/ Part Time Room Service Server role at Beauport Hotel Gloucester

Job Description

Department: Food and Beverage

Reports to: 1606 Restaurant & Bart General Manager

Purpose: To assist in the operations of Food & Beverage. Will function as an attendant in room service. Will tend to any tasks needed to assure a pleasant and efficient guest experience.

Essential Functions:

1. Stock glassware, sugar caddies, prepare roll ups, be sure all trays and mats are clean in room service area.
2. Filling and replenishing ice in room service area.
3. Set up and organize room service trays with necessary items as directed by management.
4. Assist service staff with any restocking of food products, utensils, or table set-ups during busy times.
5. Maintain cleanliness by washing trays, wiping down all doors, chairs, tables, and surfaces in room service area, organizing room service area, sweeping and quick-mopping floors when needed, wiping down menus, etc.
6. Follow hygiene guidelines and adhere to company uniform and standards of appearance policy.
7. Must be knowledgeable in all menu items.
8. Provide courteous service to our guests and be cordial to all team members.
9. Communicate effectively to guests and co-workers.
10. Impart to the customer warmth and graciousness, much as you would give a guest in your own home.
11. Clean and maintain all working areas and equipment.
12. Complete designated side work efficiently and thoroughly.
13. Undertake all reasonable tasks requested by supervisors.
14. Represent a positive working liaison with all other members of the kitchen and front of house staff.
15. Complete all listed opening and closing checklists, cleaning checklists, and duties related to shift.
16. Close out and check out with manager once shift is complete.
17. Practice cleanliness and safety in all dining areas, liquor and wine storage areas.
18. Participate in daily staff meetings and department training meetings.
19. Assist in training new employees and helping others.
20. Assist team members as needed to promote a positive teamwork environment.
21. Assist in trash removal and proper removal of broken glass.

Hotel Specific Essential Functions:

1. Ability to stand for 8 hours length of time.
2. Ability to walk and/or stand approximately 90% of shift.
3. Ability to lift 50 lbs.
4. Ability to bend frequently during a shift.
5. Ability to repetitively use manual dexterity.
6. Ability to perform repetitive range of motion.
7. Ability to move quickly based on needs.
8. Ability to reach overhead and lift repeatedly.
9. Ability to read, write, understand and speak English.

Technology And Equipment:

• Automatic dishwasher.
• Time Keeping System.

Working Environment:

Hotel property with approximately 100 guest rooms. Work will primarily take place in kitchen, all back of house areas, and F&B service areas. Group and solo work. Practice and observe all safety procedures. Interior of hotel, in all areas with exposure to extreme temperatures. Exterior of hotel, including roof top lounge, with exposure to sun, heat, cold, and changing weather conditions. Exposure to various hazardous chemicals according to SDS Right to Know law.

No Job Description for a position can possibly include all duties which may be requested by guests or required by the hotel. The objective of all positions is to effectively provide the services personally, or to immediately refer requests to the appropriate department manager. The items listed above are a summary of the major responsibilities of the position that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Experience:

• High School Diploma.
• At least 1 year serving experience required, hotel environment preferred.
• Ability to carry heavy trays.
• Neat and professional appearance.
• Positive, team player attitude.
• Self-motivated individual.

Benefits:

You are eligible to participate in our company’s Health and Welfare benefits, including Harvard Pilgrim Medical, Guardian Dental, and Colonial Whole or Term Life, Disability, Accident, and/or Cancer insurance plans. Beauport Hospitality Group offers an ongoing benefit of paid time off. Paid sick time will be accrued in accordance with Massachusetts state regulations (M.G.L.c.149,148C). Sick time accruals will begin upon start date and may only be used after 90 days of employment.