Room Service Server

Hyatt Regency; Dallas (TX); On-site; USD 1,929,000 - 3,031,000; Full time

Benefits offered by this job

Free room nights

Discounted room nights

Friends & family room rates

Free colleague meals

PerkSpot discounts

Discounted parking

DART pass discounts

Medical benefits at 30 days

401K with match

Employee Stock Purchase plan

Paid vacation & holidays

Tuition reimbursement

Headspace access

Work-life balance

Job summary

Hyatt Regency Dallas is seeking a Room Service Server to join our acclaimed Food & Beverage team downtown. You will deliver meals to guest rooms and select outlets, take IRD orders, and uphold Hyatt standards while providing an elevated guest experience in a fast-paced setting.

Ideal candidates bring serving experience and top-notch communication skills, with flexibility to work early mornings, weekends, and varied shifts.

Qualifications

• Prior serving or food-running experience preferred.
• Refined verbal communication with guests and internal teams.
• Ability to lift, carry, push, or pull moderate weight and stand for long periods.

Responsibilities

• Take and enter guest food and beverage orders for In-Room Dining using hotel systems.
• Deliver food and beverage items to guest rooms, ensuring accuracy and guest satisfaction.
• Run food between kitchen and outlets with urgency and care.
• Maintain tray, cart, table, and room setup standards per hotel guidelines.
• Provide clear, courteous communication with culinary, service teams, and guests.

Skills

Serving experience

Verbal communication

Guest service mindset

Fast-paced environment

Job description

Organization - Hyatt Regency Dallas

The Room Service Server is a platform to join our highly skilled and recognized Food & Beverage team. This role can afford you the possibility to grow and advance within the company. You will be part of a rock-star team and hotel that was recognized as a 2025 Best Places to Work - Large Companies in North Texas! Join us for this incredible opportunity at Hyatt Regency Dallas, which is located downtown next to the iconic Reunion Tower. The Room Service Server supports both In-Room Dining and outlet food running operations. This role delivers food and beverage orders to guest rooms and designated outlets, takes IRD orders, and provides consistent, high-quality guest service in a fast-paced environment. The position requires strong communication, attention to detail, and the ability to provide an elevated guest experience regardless of location. This role is cross-trained and scheduled across both functions based on business needs.

Essential Responsibilities

• Take and enter guest food and beverage orders for In-Room Dining using hotel systems.
• Deliver food and beverage items to guest rooms, ensuring accuracy, presentation, and guest satisfaction.
• Run food between kitchen and outlets with a sense of urgency and care.
• Maintain tray, cart, table, and room setup standards according to hotel guidelines.
• Provide clear, courteous, and efficient communication with culinary, service teams, and guests.
• Assist with side work, restocking, polishing, cleaning, and maintaining all service areas.
• Handle payment transactions and follow proper cash-handling/charge procedures when applicable.
• Ensure all items are delivered promptly, safely, and in accordance with hygiene and safety standards.
• Support additional F&B operational needs as assigned, including expo, staging, and light hosting tasks.
• Uphold Hyatt brand standards and guest service expectations at all times.

Cultures and Fun!

• Free room nights, discounted room nights, and friends & family room rates at wonderful Hyatt locations around the world
• Celebrations, recognitions, and volunteer opportunities
• Free nutritional colleague meals
• PerkSpot - discounts at various retailers - Apple, AT&T, Verizon, and many more!
• Discounted parking and discounted annual DART passes

Wellness and Benefits!

• Full medical benefits at 30 days of employment
• 401K with company match
• Employee Stock Purchase plan
• Paid vacation, holidays, sick days, and extended sick leave
• New child leave, paid family bonding time, and adoption assistance
• Tuition reimbursement
• Free access to Headspace – meditation, recuperation, and rejuvenation
• Work-life balance

Qualifications

• Prior serving or food-running experience preferred; hotel experience a plus.
• Refined verbal communication skills with the ability to interact comfortably with guests and internal teams.
• Ability to lift, carry, push, or pull moderate weight and stand or walk for long periods.
• Comfortable working in a fast-paced, high-touch, guest-focused environment.
• Flexibility to work early mornings, weekends, holidays, and varied schedules as business demands.
• Strong attention to detail and ability to anticipate guest needs.
• A genuine desire to exceed guest expectations

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.