Room Service Order Taker- (Overnight Shift)

Four Seasons Hotels and Resorts; New Orleans (LA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

401k matching

Medical benefits

Dental benefits

Vision benefits

Paid holidays

Employee meals

Discounted accommodations

Free dry cleaning

Job summary

Four Seasons Hotels and Residences New Orleans seeks an in‑room dining coordinator to assist guests by taking orders, relay special requests to the kitchen, and coordinate timely delivery of orders according to Four Seasons standards.

You will describe menu items with engaging details, manage guest interactions across the room service process, and uphold service excellence while working with the overnight hotel team.

Qualifications

• Fluent English reading, writing and speaking is required.
• 1–2 years experience in Food & Beverage and customer service preferred.
• RSV permit and ServSafe certifications required.

Responsibilities

• Answer calls courteously and process orders per Four Seasons standards.
• Describe menu items with vivid, origin, taste, and preparation details.
• Relay guest orders and special requests to the kitchen via the POS system.
• Coordinate delivery of orders to guestrooms with Room Service staff.
• Close checks accurately, record charges and gratuities, and respond to guest concerns.

Skills

English fluency

F&B experience

Customer service

ServSafe certification

RSV permit

Tools

POS system

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Riverfront luxury in one of America’s most celebrated cities. Unlocking the authentic New Orleans, Four Seasons invites you to our landmark tower – a heritage icon with a central downtown location on the banks of the Mississippi River. Dine on innovative Louisiana cuisine, relax by our resort-style pool, and plan your own private event at our 34th‑floor observation deck boasting NOLA’s best views.

About The Role:

Four Seasons Hotels and Residences New Orleans is seeking candidates to join our dynamic in‑room dining team as an In‑Room dining coordinator. As our coordinator, you will be responsible for assisting guests by taking their orders, communicate any special requests to the kitchen, and coordinate delivery of orders according to Four Seasons standards.

What You’ll Do:

• Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards

• Describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of the each item’s, origin, taste, and preparation methods.

• Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point‑of‑sales system

• Check completed kitchen orders with the guest’s original order; coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality

• Properly and accurately close guest checks; record guest charges and gratuities. Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.

• Coordinate amenity deliver by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion.

• Work harmoniously and professionally with co‑workers and supervisors.

What You Bring:

• Fluency in English reading, writing, and oral proficiency is required

• One to two years’ experience working in Food & Beverage and customer service preferred

• RSV permit and ServSafe certifications required

What To Expect:

• Work a flexible schedule of 10:00 p.m. to 6 a.m. that includes weekends and holidays.

• Thrive in a dynamic, fast‑paced environment that requires simultaneous management of chat and phone interactions, rapid problem‑solving, and proficient use of hotel operational technology platforms.

• Partner closely with the overnight hotel team to deliver exceptional guest experiences and ensure seamless operations.

What we offer:

• Comprehensive benefits package that includes company matching 401k and medical, dental and vision benefits

• Excellent Training and Development opportunities

• 9 Paid Holidays including, Mardi Gras; Vacation and Sick pay

• Discounted Accommodations at other Four Seasons Hotels and Resort

• Complimentary Dry Cleaning for Employee Uniforms

• Complimentary Employee Meal

• Discounted parking near the Hotel

• And much more!

Four Seasons is an Equal Opportunity, Affimative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf