Room Service Order Taker/Dispatcher

UCF Hotel Venture; Arlington (TX); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health Benefits

Paid Time Off

Tuition Reimbursement

Employee Meals

Discounted Tickets

Job summary

Loews Arlington Hotel is seeking a service-driven Room Service Order Taker to create memorable in-room dining experiences. You will guide guests through menus, upsell with confidence, and ensure precise coordination between guests, kitchen, and service teams.

You will play a key role in delivering hospitality with accuracy, efficiency, and warmth, maintaining clear communication and a calm demeanor in a fast-paced environment. Veterans and military spouses are encouraged to apply.

Qualifications

• Experience in handling in-room dining orders and upselling with guests.
• Excellent telephone etiquette and guest service focus.
• Ability to organize orders and coordinate with kitchen and service teams.

Responsibilities

• Answer incoming calls promptly and courteously, following service standards.
• Record food and beverage orders accurately in the POS system and confirm details.
• Provide menu guidance, upsell items, and highlight specials.
• Coordinate with kitchen, bar, and room service attendants for timely delivery.
• Handle special requests and dietary needs with professionalism.
• Maintain logs of orders, calls, and instructions.
• Assist with inventory tracking for menus and supplies.
• Address guest concerns and escalate when necessary.
• Attend mandatory training sessions and adhere to schedules.

Skills

Hospitality mindset

Clear communication

Multitasking

Calm under pressure

Team collaboration

Tools

POS system

Office equipment

Job description

Loews Arlington Hotel offers job seekers a large-scale resort and meetings environment in Arlington's sports district. Team members support 888 rooms, five dining venues, pools, spa services and 266,000 square feet of event space, with skybridge access to Live! by Loews.

Who We Are :

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here ; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer :

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, Holidays & Paid Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance & Pet Bereavement
• Team Member Hotel Rates, other discounts, perks & more
• Complimentary Parking
• Complimentary meals in Team Member Café while working
• Discounted tickets to local attractions & entertainment venues
• Community volunteer opportunities

Benefits are subject to eligibility and may vary by position

What We're Looking For :

A service-driven Room Service Order Taker who creates memorable in-room dining experiences with precision and warmth. You'll be the voice behind the phone, guiding guests through menus, upselling with confidence, and ensuring every detail is perfect. This role is all about blending efficiency with hospitality-delivering seamless coordination between guests, kitchen, and service teams to exceed expectations.

Who You Are :

• Hospitality Enthusiast : You thrive on creating exceptional guest experiences and take pride in every interaction.
• Clear Communicator : Your phone presence is polished, and you convey information with clarity and professionalism.
• Detail-Oriented Multitasker : You manage multiple orders and priorities without missing a beat.
• Calm Under Pressure : Fast-paced environments energize you, and you stay composed when challenges arise.
• Collaborative Team Player : You work hand-in-hand with kitchen and service teams to deliver flawless results.

Veterans and military spouses encouraged to apply.

What You'll Do :

• Answer incoming calls promptly and courteously, following Loews Hotels' service standards.
• Accurately record food and beverage orders in the POS system and confirm details with guests.
• Provide menu guidance, suggest enhancements, and highlight specials to elevate the guest experience.
• Coordinate with kitchen, bar, and room service attendants to ensure timely and accurate delivery.
• Handle special requests, dietary needs, and additional amenities with care and professionalism.
• Maintain organized logs of orders, calls, and special instructions.
• Assist with inventory tracking for menus, promotional materials, and supplies.
• Address guest concerns and resolve issues or **escalate** when necessary.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Required to attend all mandatory training sessions and meetings.
• Perform other duties as assigned.

Your Qualifications Include :

• Knowledge of food and beverage terminology, ability to learn upselling and order taking procedures.
• Exceptional guest service and telephone skills.
• Computer skills, ability to operate basic office equipment.
• Effective organizational and communications skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Ability to work flexible schedule to include weekends and holidays.