Room Service Operator

Op-Careers; Bolton Landing (NY); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Free Associate Parking

Free Meal for every shift worked

25% Discount in Resort Outlets

Hotel Discounts with OPL

Friends and Family Discount

Job summary

Op-Careers in Bolton Landing, NY, is seeking a Room Service Operator to join our hospitality team. You will take room service orders by phone, assist guests with menu selections, and coordinate with the kitchen to ensure accurate, timely meals.

The role emphasizes courteous phone communication, attention to dietary needs, and maintaining clean work areas. We offer benefits and opportunities within a guest-focused resort environment.

Qualifications

• High School Diploma or GED is a plus but not required.
• Previous experience is a plus.
• Must have courteous phone skills and the ability to take accurate messages.

Responsibilities

• Take room service orders over the phone.
• Answer questions on menu selections, and check with kitchen staff.
• Place and log call back for room service order.
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
• Maintain cleanliness of work areas throughout the day.
• Record transactions in Digital Dining; complete closing reports; process payments.
• Follow safety policies; report incidents; complete safety training.
• Ensure uniform and professional appearance; protect company assets.
• Acknowledge guests; anticipate service needs; assist individuals with disabilities; show appreciation.
• Speak clearly and professionally; answer telephones with proper etiquette.
• Build positive working relationships and support team goals.
• Adhere to quality standards; stand/sit/walk for extended periods.
• Move/lift/carry/pull objects up to 10 pounds without assistance.
• Perform other duties as requested by Supervisors

Skills

Phone etiquette

Accurate message taking

Education

High School Diploma/GED

Tools

Digital Dining System

Job description

We are looking to add a Room Service Operator to our team. This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company’s mission.

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401(k)
• Free Associate Parking
• Free Meal for every shift worked
• 25% Discount in Resort Outlets
• Hotel Discounts with OPL
• Friends and Family Discount

Responsibilities:

• Take room service orders over the phone.
• Answer questions on menu selections, and check with kitchen staff.
• Place and log call back for room service order.
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
• Maintain cleanliness of work areas throughout the day.
• Record transaction in Digital Dining system at time of order. Complete all closing reports, including Digital Dining reports. Process all payment methods.
• Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
• Acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others, and support team to reach common goals.
• Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors

Qualifications:

• High School Diploma/GED a plus but not required
• Previous experience a plus
• Must have courteous phone skills and the ability to take accurate messages

The company also conducts post-offer employment verifications, motor vehicle, and criminal background checks.

We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.

Hourly wage at $13 an hour, plus tips