Room Service Operations Lead - Patient Experience

OSF HealthCare; Peoria (IL); On-site; USD 24,000 - 27,000; Full time

Job summary

OSF HealthCare is seeking a supervisor for Call Center and Room Service Ambassador operations in Peoria. The role oversees daily activities, audits, and staff development in a hospital Food and Nutrition setting.

The position emphasizes leadership, documentation, and cross-unit coordination with nursing, patients, and external agencies. Requires comfort with hospital IT systems and nutrition guidelines.

Qualifications

• Must have basic math, writing, speaking and computer skills.
• Leadership qualities essential to direct employees.
• Interpersonal skills for interactions with Mission Partners, visitors and patients.
• Excellent written and verbal communication to represent Leadership Team.
• Working knowledge of Windows programs and hospital IT systems.
• Knowledge of therapeutic nutritional guidelines to assess meal orders.
• Must adjust daily schedule and document disciplinary issues to Manager or Supervisor.
• Analytical ability to prioritize workload to complete tasks on time.

Responsibilities

• Oversee daily operations of the Call Center staff and Room Service Ambassadors as assigned.
• Assist Supervisor in clinical/service orientation, training, performance monitoring, recognition and education of Ambassador staff.
• Monitor quality, timeliness and presentation of services; complete audits and daily monitoring.
• Support stewardship of department assets related to food service.
• Maintain proficiency in Downstream Computer system for entering patient meal orders.
• Coordinate with nursing units, outside agencies, patients, visitors and the Food and Nutrition Department.

Skills

Leadership

Interpersonal skills

Written & verbal communication

Analytical ability

Scheduling flexibility

Basic math/computer skills

Windows hospital IT systems

Tools

Hospital Information System

Foodservice Information System

Windows OS

Job description

OSF HealthCare is seeking a supervisor for Call Center and Room Service Ambassador operations in Peoria. The role oversees daily activities, audits, and staff development in a hospital Food and Nutrition setting.

The position emphasizes leadership, documentation, and cross-unit coordination with nursing, patients, and external agencies. Requires comfort with hospital IT systems and nutrition guidelines.