Lead Room Service Ambassador

OSF HealthCare; Peoria (IL); On-site; USD 24,000 - 27,000; Full time

Job summary

OSF HealthCare is seeking a supervisor for Call Center and Room Service Ambassador operations in Peoria. The role oversees daily activities, audits, and staff development in a hospital Food and Nutrition setting.

The position emphasizes leadership, documentation, and cross-unit coordination with nursing, patients, and external agencies. Requires comfort with hospital IT systems and nutrition guidelines.

Qualifications

• Must have basic math, writing, speaking and computer skills.
• Leadership qualities essential to direct employees.
• Interpersonal skills for interactions with Mission Partners, visitors and patients.
• Excellent written and verbal communication to represent Leadership Team.
• Working knowledge of Windows programs and hospital IT systems.
• Knowledge of therapeutic nutritional guidelines to assess meal orders.
• Must adjust daily schedule and document disciplinary issues to Manager or Supervisor.
• Analytical ability to prioritize workload to complete tasks on time.

Responsibilities

• Oversee daily operations of the Call Center staff and Room Service Ambassadors as assigned.
• Assist Supervisor in clinical/service orientation, training, performance monitoring, recognition and education of Ambassador staff.
• Monitor quality, timeliness and presentation of services; complete audits and daily monitoring.
• Support stewardship of department assets related to food service.
• Maintain proficiency in Downstream Computer system for entering patient meal orders.
• Coordinate with nursing units, outside agencies, patients, visitors and the Food and Nutrition Department.

Skills

Leadership

Interpersonal skills

Written & verbal communication

Analytical ability

Scheduling flexibility

Basic math/computer skills

Windows hospital IT systems

Tools

Hospital Information System

Foodservice Information System

Windows OS

Job description

Total Rewards

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career.

Expected pay for this position is $17.66 - $19.63/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.

Overview

POSITION SUMMARY: Responsible for overseeing the daily operations of the Call Center staff and Roomservice Ambassadors as assigned by the Clinical Supervisor. Assists Supervisor in all clinical and service orientation, training, performance monitoring, recognition and education of Ambassador Staff. Monitors and ensures quality, consistency, timeliness and proper presentation of services by completing assigned audits and daily monitoring; Supports stewardship of departmental assets in relation to food service. Maintains proficiency and understanding of Downstream Computer system in regards to entering patient meal orders. Monitors the maintenance of office equipment, and orders necessary office supplies and forms. Maintains a strong working relationship and understanding of Kitchen processes in order to fully understand and monitor patient meal delivery services. Serves as a liaison between nursing units, outside agencies,patients, visitors and the Food and Nutrition Department.

Qualifications

REQUIRED QUALIFICATIONS:

• Knowledge of basic math, writing, speaking and computer related skills, in order to complete reports, and complete necessary documentation.
• Leadership qualities essential in order to direct employees.
• Interpersonal skills necessary for interaction with Mission Partners, visitors and patients.
• Must possess excellent written and verbal skills to effectively represent the Leadership Team of Food and Nutrition Services in communication with various members of hospital staff, patients, and visitors and outside agencies
• Working knowledge of various Windows programs: Must have working knowledge of hospital supported email program, Hospital Information system, Foodservice Information system
• Knowledge of therapeutic Nutritional guidelines to assess the accuracy of meal orders.
• Must be able to manipulate daily schedule to re-assign duties in the case of call ins and must be able to accurately and professionally document and report disciplinary issues to Manager or Supervisor for follow up.
• Requires analytical ability necessary to prioritize own & others workload to ensure tasks are completed in a timely manner

PREFERRED QUALIFICATIONS:

• Previous experience as Room Service Ambassador or related field preferred.
• Demonstrated on the job Leadership skills preferred.

OSF HealthCare is an Equal Opportunity Employer.