Room Service Ambassador

OSF HealthCare; Peoria (IL); On-site; USD 23,000 - 26,000; Full time

Job summary

OSF HealthCare is seeking a Room Service Ambassador to verify diet orders, process patient meals within dietary guidelines, and coordinate with tray line, dietitian and nursing staff. The role focuses on delivering high-quality dining experiences that meet patients’ nutritional needs, temperatures, timelines and food quality.

Excellent interpersonal skills and proficiency with Microsoft software are essential.

Qualifications

• Food Handlers Certification required within 6 months of hire.
• Excellent interpersonal and communication skills.
• Solid computer skills, including proficiency with Microsoft software.

Responsibilities

• Follow established policies for verification of diet orders and accuracy in the room service ordering system.
• Process patient meal orders within therapeutic diet guidelines and ensure timely delivery.
• Communicate with tray line, dietitian, nursing and patients on food service issues to meet nutritional requirements and service expectations.

Skills

Excellent interpersonal &communication

MS Office proficiency

Job description

Total Rewards

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.

Expected pay for this position is $17.00 - $18.89/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.

Overview

POSITION SUMMARY: The Room Service Ambassador follows established policies and procedures for verification of diet order accuracy in the room service ordering system, processes patient meal orders within therapeutic diet guidelines, communicates with tray line, dietitian, nursing and patients on patient food service related issues. Provides a high quality dining experience to patients which meets their nutritional requirements and service expectation regarding temperature, timeline and food quality.

Qualifications

REQUIRED QUALIFICATIONS:

Education: NA

Other Licenses/Certifications:

• Food Handlers Certification required within 6 months of hire.

Other skills/knowledge:

• Excellent interpersonal and communication skills.
• Solid computer skills, including proficiency with Microsoft software.

PREFERRED QUALIFICATIONS:

Experience:

• Bi-lingual Experience using a multi-line phone system

Other requirements/information:

• Ability to read and check documents for accuracy on a daily basis Analytical skills necessary in order to modify/substitute or prepare patient meal trays when necessary according to dietary restrictions
• Excellent Mathematical skills required to accurately document percentage of oral intake and calculate patient Nutrients as orders are taken to ensure therapeutic compliance

OSF HealthCare is an Equal Opportunity Employer.