Room Service Coordinator

Cottage Health; Santa Barbara (CA); On-site; USD 40,000 - 55,000; Full time

Job summary

Cottage Health is looking for a Room Service Coordinator at Santa Barbara Cottage Hospital to provide excellent service to patients in selecting their meals. The role involves ensuring maximum satisfaction during the meal ordering process and assisting patients in making appropriate selections based on dietary restrictions.

The ideal candidate will utilize nutrition software to communicate dietary orders and work closely with patients and caregivers. Strong interpersonal and customer service skills are essential for creating a positive dining experience.

Qualifications

• Proven ability to maximize patient satisfaction in a meal ordering process.
• Strong understanding of dietary restrictions and appropriate substitutions.
• Ability to effectively engage with patients and caregivers.

Responsibilities

• Provide excellent service in the selection of room service meals.
• Assist patients in making menu selections according to dietary restrictions.
• Obtain necessary approvals for dietary overrides from specialists.

Skills

Customer service skills

Interpersonal skills

Tools

Nutrition software

Job description

Room Service Coordinator – Santa Barbara Cottage Hospital

Responsible for providing service excellence to patients and guests in the selection of room service meals and nourishments utilizing the departmental nutrition software and the medical record to support communication and implementation of physician-generated dietary orders.

• Responsible for maximum patient/guest satisfaction with the meal ordering process. Utilizes interpersonal and customer service skills to create a positive room service dining experience/outcome for all patients, guests, and staff.
• Assists patients and caregivers in making appropriate menu selections in accordance with dietary restrictions and meal patterns and offers appropriate substitutions where necessary.
• Appropriately obtains approval for overrides to diet restrictions and/or allergies from Diet Specialist and/or Supervisor.

Cottage Health is an Equal Opportunity Employer. Cottage Health applicants are considered solely based on their qualifications, without regard to race, color, ethnicity, religion, age, gender, transgender, gender expression and identity, national origin, ancestry, disability, sexual orientation, marital status, military status or any other classification protected by law.

Any Cottage Health applicants who require assistance or reasonable accommodations during the application process may request the need for accommodation with the Recruiter.

Pay for non-physician positions is determined based on related years of experience and internal equity. Eligible employees may also receive additional forms of compensation, including shift differentials, on-call pay, incentive pay, and bonus opportunities, where applicable. Manager and above positions may participate in Cottage Health's annual management incentive program. Physician compensation is determined based upon specialty and may include bonus potential.