Room Service Coordinator

Cottage Health; Goleta (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Shift differentials

On-call pay

Incentive pay

Bonus opportunities

Job summary

Cottage Health’s Goleta Valley Cottage Hospital seeks a Room Service Coordinator in the GVCH Nutrition department to enhance patient and guest dining experiences. You will support meal ordering, communicate physician dietary orders, and coordinate with Diet Specialists to ensure accuracy and responsiveness.

In this role, you will assist with menu selections within dietary constraints and work to provide substitutions when appropriate, contributing to overall patient care and service excellence.

Qualifications

• Strong customer service and interpersonal skills to provide a positive room service dining experience.

Responsibilities

• Maximize patient/guest satisfaction with the meal ordering process.
• Assist patients and caregivers in menu selections per dietary restrictions and substitutions when needed.
• Obtain approvals for overrides to diet restrictions and/or allergies from Diet Specialist or Supervisor.

Skills

Customer service

Interpersonal communication

Communication in dietary orders

Tools

Nutrition software

Job description

Goleta Valley Cottage Hospital seeks a Room Service Coordinator for their GVCH Nutrition department responsible for providing service excellence to patients and guests in the selection of room service meals and nourishments utilizing the departmental nutrition software and the medical record to support communication and implementation of physician generated dietary orders. Major accountabilities include:

• Responsible for maximum patient/guest satisfaction with the meal ordering process. Utilizes interpersonal and customer service skills to create a positive room service dining experience/outcome for all patients, guests, and staff.
• Assists patients and caregivers in making appropriate menu selections in accordance with dietary restrictions and meal patterns and offers appropriate substitutions where necessary.
• Appropriately obtains approval for overrides to diet restrictions and/or allergies from Diet Specialist and/or Supervisor.

About Us

Cottage Health is a leading acute care hospital system, located on the central coast of California, widely known for our superior patient care, innovation, medical research and education. Our health system operates primarily in Santa Barbara, CA, since 1888, and consists of three acute care hospitals, a Rehabilitation Hospital, multiple clinics and a multi-site Urgent Care system. Our mission is to serve the central coast communities with excellence, integrity, and compassion. Every day we touch thousands of lives in many different ways, resolute in our mission to put patients first. We take pride in helping our patients get back to living their lives - in the places they love.

*Pay for non-physician positions is determined based on related years of experience and internal equity. Eligible employees may also receive additional forms of compensation, including shift differentials, on-call pay, incentive pay, and bonus opportunities, where applicable. Manager and above positions may participate in Cottage Health's annual management incentive program. Physician compensation is determined based upon specialty and may include bonus potential. For more information on our comprehensive Total Rewards offerings, please visit https://cottagehealth.org/careers/total-rewards.