Room Service & Bar Attendant at Boutique Hotel

Kimpton Hotels & Restaurants; Winston-Salem (NC); On-site; USD 8,200 - 12,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

401k

Paid time off

Job summary

Kimpton Hotels & Restaurants is seeking a team-focused associate for The Katharine Brasserie & Bar in Winston-Salem, NC. You will deliver exceptional guest service, knowledge of the menu and wines, and maintain polished service standards in a fast-paced setting.

Join a vibrant property environment where every guest interaction is tailored and personal, and where flexibility with shifts and a proactive attitude are valued. Training provided for the POS system and beverage program.

Qualifications

• 1 year of experience in a similar or supportive role is preferred.
• Excellent written communication and presentation skills.
• Able to prioritize multiple tasks in a dynamic environment.
• Able to learn, retain, and present product, menu, and allergy information to guests.
• Knowledge of or ability to learn the restaurant point-of-sale system.
• Highly motivated, and flexible individual, confident in taking initiative.
• Flexible schedule, able to work mornings, nights, holidays, and weekends when needed.

Responsibilities

• Provide guests with quality customer service by demonstrating excellent food and beverage knowledge.
• Serve guests food and beverages in their room in a timely and professional manner while providing extraordinary service.
• Act as an advocate for the hotel, be a creator of personal experiences and develop relationships with guests that will compel them to return.
• Memorize current menu items and prices, familiarize yourself with the wine list and vintages.
• Set up scheduled coffee service each morning by 6:00am.
• Review orders and properly prepare the correct amount of silver, linens, and vases.
• Check orders for presentation and completeness, place in the cart for delivery, with water and beverages added last.
• Ensure meal completion times are met; communicate with guests if delays occur.

Skills

Customer service

Written communication

Multitasking

Menu/product knowledge

POS system

Initiative

Flexible scheduling

Education

Food Handler Certification

Alcohol Awareness Certification

Job description

Kimpton Hotels & Restaurants is seeking a team-focused associate for The Katharine Brasserie & Bar in Winston-Salem, NC. You will deliver exceptional guest service, knowledge of the menu and wines, and maintain polished service standards in a fast-paced setting.

Join a vibrant property environment where every guest interaction is tailored and personal, and where flexibility with shifts and a proactive attitude are valued. Training provided for the POS system and beverage program.