Room Service Attendant Part Time

Banner Health; Sun City West (AZ); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Weekend shift differential (+$1/hour)

Night shift differential (up to 18%)

Job summary

Banner Health in Sun City West, Arizona, Evening shift, is seeking a Room Service Attendant to provide patients with meals and nutrition services. You will receive and forward patient requests to Dietetics staff and assemble patient trays according to dietary orders.

The role emphasizes delivering meals, handling special requests, and maintaining sanitation standards while delivering excellent customer service to patients and families.

Qualifications

• Reading, writing and mathematical skills are required.
• 1–2 years of related experience in nutrition services preferred.
• Food handlers’ card required within 30 days of hire for BSS team members (not required in Tucson/Colorado).
• Effective interpersonal communication skills and a friendly customer service attitude.

Responsibilities

• Provide patient menu service and record daily meal selections.
• Edit patient menus and request Diet Tech or Dietitian assistance as needed.
• Deliver and serve meals and accommodate special requests and nourishments.
• Maintain food handling and sanitation standards and meet licensing requirements.
• Provide excellent customer service on the phone or in person and resolve complaints.
• Interact with patients, families, and hospital staff to ensure quality service.
• Follow work routines and learn food handling regulations.

Skills

Interpersonal communication

Customer service

Reading and writing

Mathematical skills

Education

High school diploma or GED

Tools

POS systems

Job description

Primary City/State:

Sun City West, Arizona

Department Name:

Culinary & Nutrition-Hosp

Work Shift:

Evening

Job Category:

Facilities, Environmental Services, and Culinary

A rewarding career that fits your life. Learn how Banner Health, a certified Great Place To Work® prioritizes team members and strives to be the best place to work in health care.

One might be surprised by the number of people – and the hats they wear – who work behind the scenes to make sure a hospital runs smoothly and safely for our patients, visitors and staff. Each one plays a critical role and is part of a team to ensure the best care for our patients. As a Room Service Attendant, you will be a part of a cohesive team that strives to achieve premier patient services while delivering the meals that bring nourishment to our recovering patients.

Part Time Varied Shift- Primarily responsible for Saturday, Sunday 6:30 - 11, Mon, Tues 4p- 8p

You will enjoy an additional $1/hour weekend shift differential for all weekend shifts (and an 18%-night shift differential if/when applicable).

Banner Del E. Webb Medical Center excels in providing extraordinary health care to residents of the northwest Valley of metro Phoenix and is recognized by U.S. News and World Report as one of Phoenix’s Best Hospitals. With 391 licensed beds, the hospital provides a wide range of services, including acute medical and surgical services as well as intensive care, emergency and urgent care, inpatient/outpatient surgery, cardiac catheterization, neurology, orthopedics, oncology, urology, pulmonary, obstetrics and gynecology, outpatient diagnostic services, and adult behavioral services.

POSITION SUMMARY

This position provides patients with menu and/or patient meal service, receives and forwards patient requests and communication to Dietetic Technicians and Dietitians when appropriate. Provides patient meal assembly according to correct quantities. This position strives to provide patient satisfaction regarding food and nutrition services.

CORE FUNCTIONS

1. Visits patients to obtain or discuss menu selections based upon dietary orders. Enters or records all daily patient meal selections and preferences for one or more patient units.
2. Demonstrates appropriate judgment with modified diets, food and menu knowledge when relating to patients. Requests Diet Tech or Dietitian assistance when needed. Edits patient menus as required.
3. Provides patient meal service which may include setting up tray work stations, preparing/portioning assigned foods according to correct quantities, and/or assembling patient trays.
4. Delivers and serves meals while making independent judgments about special requests, snacks and nourishments.
5. Provides excellent customer service on the phone or in person and resolves customer complaints effectively and efficiently.
6. Maintains food handling and sanitation standards to meet licensing agency requirements.
7. This position interacts with patients and families, other food service staff, nursing staff, dietetic technicians and dietitians. Requires the ability to follow a work routine, to work quickly and correctly while providing good customer service and maintaining dietary, food quality and sanitation standards. Resolves minor problems with patient menus and trays.

MINIMUM QUALIFICATIONS

Requires reading, writing and mathematical skills.

Skills and knowledge of nutrition services as typically gained through one to two years of related experience.

For Banner Staffing Services (BSS) team members, the food handlers’ card is required within 30 days of hire. For BSS team members in Tucson and Colorado, the food handlers’ card is not required.

This position requires effective interpersonal communication skills and a friendly customer service attitude.

The work requires the ability to follow instructions and safety guidelines for working with cleaning chemicals, as well as the ability to learn and work with business computer software and point of sale systems. Requires the ability to learn food handling regulations and pass certification tests as required. Must have demonstrated effective customer service skills.

PREFERRED QUALIFICATIONS

High school diploma/GED or equivalent working knowledge.

Understanding of nutrition services, common modified diets, and portion measures. Additional skills and knowledge in health care nutrition services preferred. Bilingual skills preferred in some assignments.

Additional related education and/or experience preferred.

EEO Statement:

EEO/Disabled/Veterans

Our organization supports a drug-free work environment.

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