Room Service Attendant

Banner Health

Phoenix (AZ)

On-site

USD 20,664 - 24,796

Part time

14 days+

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Benefits offered by this job

Weekend shift differential

Night shift differential

Job summary

A leading healthcare provider in Phoenix is seeking a Room Service Attendant to provide excellent patient services in meal assembly and delivery. The role requires strong interpersonal skills and involves working night shifts. The ideal candidate should have prior experience in customer service and a willingness to learn about nutrition services. This part-time position includes weekend and holiday rotations with additional evening shift differential pay.

Qualifications

Requires effective interpersonal communication skills.
Ability to follow food handling regulations and safety guidelines.
Understanding of nutrition services and common modified diets is preferred.

Responsibilities

Provide menu and patient meal service.
Visit patients to discuss and obtain menu selections.
Assemble patient trays and deliver meals.

Skills

Customer service

Interpersonal communication

Nutrition services knowledge

Education

High school diploma or GED

Job description

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Job Category:

Facilities, Environmental Services, and Culinary

Primary City/State:

Phoenix, Arizona

Department Name:

Culinary & Nutrition-Hosp

Work Shift:

Night

Job Category:

Facilities, Environmental Services, and Culinary

Operating a hospital is more than IV bags and trauma rooms. One might be surprised by the number of people – and the hats they wear – who work behind the scenes to make sure a hospital runs smoothly and safely for our patients, visitors and staff. Each one plays a critical role and is part of a team to ensure the best care for our patients.

As a Room Service Attendant, you will be a part of a cohesive team that strives to achieve premier patient services.

Part time/ 24 hours week: Night shift: 3:30PM-8:00PM

Weekends and holiday rotation included.

You will enjoy an additional $1/hour weekend shift differential for all weekend shifts (and an 18%-night shift differential if/when applicable).

University Medical Center Phoenix is a nationally recognized academic medical center. The world-class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals. Our commitment to nursing excellence has enabled us to achieve Magnet recognition by the American Nurses Credentialing Center. The Phoenix campus, long known for excellent patient care, has over 730 licensed beds, several unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine - Phoenix. Additionally, the campus responsibilities include fully integrated multi-specialty and sub-specialty clinics.

Position Summary

This position provides patients with menu and/or patient meal service, receives and forwards patient requests and communication to Dietetic Technicians and Dietitians when appropriate. Provides patient meal assembly according to correct quantities. This position strives to provide patient satisfaction regarding food and nutrition services.

Core Functions

Visits patients to obtain or discuss menu selections based upon dietary orders. Enters or records all daily patient meal selections and preferences for one or more patient units.
Demonstrates appropriate judgment with modified diets, food and menu knowledge when relating to patients. Requests Diet Tech or Dietitian assistance when needed. Edits patient menus as required.
Provides patient meal service which may include setting up tray work stations, preparing/portioning assigned foods according to correct quantities, and/or assembling patient trays.
Delivers and serves meals while making independent judgments about special requests, snacks and nourishments.
Provides excellent customer service on the phone or in person and resolves customer complaints effectively and efficiently.
Maintains food handling and sanitation standards to meet licensing agency requirements.
This position interacts with patients and families, other food service staff, nursing staff, dietetic technicians and dietitians. Requires the ability to follow a work routine, to work quickly and correctly while providing good customer service and maintaining dietary, food quality and sanitation standards. Resolves minor problems with patient menus and trays.

Minimum Qualifications

Requires reading, writing and mathematical skills.

Skills and knowledge of nutrition services as typically gained through one to two years of related experience.

For Banner Staffing Services (BSS) team members, the food handlers' card is required within 30 days of hire. For BSS team members in Tucson and Colorado, the food handlers' card is not required.

This position requires effective interpersonal communication skills and a friendly customer service attitude.

The work requires the ability to follow instructions and safety guidelines for working with cleaning chemicals, as well as the ability to learn and work with business computer software and point of sale systems. Requires the ability to learn food handling regulations and pass certification tests as required. Must have demonstrated effective customer service skills.

Preferred Qualifications

High school diploma/GED or equivalent working knowledge.

Understanding of nutrition services, common modified diets, and portion measures. Additional skills and knowledge in health care nutrition services preferred. Bilingual skills preferred in some assignments.

Additional Related Education And/or Experience Preferred.

EEO Statement:

EEO/Disabled/Veterans

Our organization supports a drug-free work environment.

Privacy Policy:

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Seniority level