Room Service Attendant

Banner Health; Glendale (AZ); On-site; USD 17,000 - 25,000; Full time

Job summary

Banner Health is seeking a Room Service Attendant in Glendale to deliver patient meals and support dietary needs. You will discuss and record meal selections, assemble trays, and ensure timely service with attention to dietary restrictions. Excellent customer service and teamwork are required.

The role involves flexible shifts, including evenings, with differential pay for weekends and nights where applicable. Join a large hospital network focused on high-quality patient care.

Qualifications

• Requires reading, writing and mathematical skills.
• Excellent interpersonal communication and customer service attitude are essential.

Responsibilities

• Visit patients to obtain or discuss menu selections based on dietary orders.
• Record daily patient meal selections and preferences for one or more units.
• Edit patient menus as required and assist Diet Tech/Dietitian when needed.
• Provide patient meal service including setting up trays and portioning foods.
• Deliver meals and accommodate special requests and nourishments.
• Maintain food handling and sanitation standards per licensing requirements.
• Collaborate with patients, families and staff to support nutrition care.

Skills

Interpersonal communication

Customer service

Reading and writing

Math skills

Education

High school diploma/GED

Job description

Primary City/State:Glendale, ArizonaDepartment Name:Culinary & Nutrition-HospWork Shift:EveningJob Category:Facilities, Environmental Services, and CulinaryA rewarding career that fits your life. Learn how Banner Health, a certified Great Place To Work, prioritizes team members and strives to be the best place to work in health care.One might be surprised by the number of people – and the hats they wear – who work behind the scenes to make sure a hospital runs smoothly and safely for our patients, visitors and staff. Each one plays a critical role and is part of a team to ensure the best care for our patients. As a Room Service Attendant, you will be a part of a cohesive team that strives to achieve premier patient services.Shift: 8 HoursVaried Shift and Days, primarily 11:30 - 8p and 3:30p-8pm Weekends and Holidays Required.You will enjoy an additional $1/hour weekend shift differential for all weekend shifts (and an 18%-night shift differential if/when applicable).Banner Health’s premier West Valley Level I Trauma for adults and Tertiary Care destination for all ages. Banner Thunderbird Medical Center (BTMC) and Banner Children’s Hospital at Thunderbird provide a preferred destination for surgical, oncological, cardiovascular, neuroscience, orthopedic, pediatric, and women and infant services achieved through best-in-class 5-star CMS rating to provide patients with high quality, safe care for the best possible experience. Our campus is one of the largest campuses in the Banner network with over 3000 employees. BTMC was voted Best of the Best in 2023 by Banner Health out of 30 hospitals. This is the most prestigious award one of our largest hospitals can receive for consistently meeting our annual targets. If you would like to contribute to truly leading edge caring, we invite you to bring your experience and skills to Banner Thunderbird.POSITION SUMMARYThis position provides patients with menu and/or patient meal service, receives and forwards patient requests and communication to Dietetic Technicians and Dietitians when appropriate. Provides patient meal assembly according to correct quantities. This position strives to provide patient satisfaction regarding food and nutrition services.CORE FUNCTIONS1. Visits patients to obtain or discuss menu selections based upon dietary orders. Enters or records all daily patient meal selections and preferences for one or more patient units.2. Demonstrates appropriate judgment with modified diets, food and menu knowledge when relating to patients. Requests Diet Tech or Dietitian assistance when needed. Edits patient menus as required.3. Provides patient meal service which may include setting up tray work stations, preparing/portioning assigned foods according to correct quantities, and/or assembling patient trays.4. Delivers and serves meals while making independent judgments about special requests, snacks and nourishments.5. Provides excellent customer service on the phone or in person and resolves customer complaints effectively and efficiently.6. Maintains food handling and sanitation standards to meet licensing agency requirements.7. This position interacts with patients and families, other food service staff, nursing staff, dietetic technicians and dietitians. Requires the ability to follow a work routine, to work quickly and correctly while providing good customer service and maintaining dietary, food quality and sanitation standards. Resolves minor problems with patient menus and trays.MINIMUM QUALIFICATIONSRequires reading, writing and mathematical skills.Skills and knowledge of nutrition services as typically gained through one to two years of related experience.For Banner Staffing Services (BSS) team members, the food handlers' card is required within 30 days of hire. For BSS team members in Tucson and Colorado, the food handlers' card is not required.This position requires effective interpersonal communication skills and a friendly customer service attitude.The work requires the ability to follow instructions and safety guidelines for working with cleaning chemicals, as well as the ability to learn and work with business computer software and point of sale systems. Requires the ability to learn food handling regulations and pass certification tests as required. Must have demonstrated effective customer service skills.PREFERRED QUALIFICATIONSHigh school diploma/GED or equivalent working knowledge.Understanding of nutrition services, common modified diets, and portion measures. Additional skills and knowledge in health care nutrition services preferred. Bilingual skills preferred in some assignments.Additional related education and/or experience preferred.EEO Statement:EEO/Disabled/VeteransOur organization supports a drug-free work environment.Privacy Policy:Privacy Policy