Room Operations Manager

White Lodging Services, Inc.; Bedford Park (IL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Parental Leave

Affordable $2/day Medical

Referral Bonuses

401K with company match

PTO with rollover

Tuition reimbursement

Job summary

White Lodging Services, Inc. is seeking a Room Operations Manager to oversee Front Desk, F&B, and Housekeeping operations as needed at the property.

You will provide leadership, training and shift flow management while coaching front desk agents and supervisors to deliver outstanding service. The role requires prior leadership in Front Desk or Housekeeping, a passion for service, and a commitment to developing and coaching associates to thrive.

Qualifications

• Front Desk and/or Housekeeping leadership experience required.
• Prior leadership or supervisory experience and any experience with the specific brand hotel or upscale property is a bonus!
• A passion for service with a positive, can-do attitude
• The desire to develop and coach associates and create an environment for your team to thrive.
• Ability to creatively problem solve and execute against the strategy and deliver results.

Responsibilities

• The Room Operations Manager will carry out all supervisory duties for any department that they oversee, depending on the property (i.e. Front Desk, F&B, Housekeeping, etc.)
• Provide leadership, training and shift flow management while coaching front desk agents and supervisors.
• Create proactive hiring plans and assist in hourly interviews.
• Provide the highest quality of service to guests and ensure associates do the same. Will act as an ambassador of our establishment
• Perform hands-on duties as needed and be responsible for tasks such as financials, payroll, scheduling, etc.

Skills

Front Desk Leadership

Housekeeping Leadership

Team Coaching

Customer Service Orientation

Problem Solving

Job description

Description

Summary: White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars and restaurants in some of the country's best cities to live. We know that the hospitality business, like life, is how you make people feel. That’s where you come in. You’ll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow.

Responsibilities

WHAT YOU'LL DO

• The Room Operations Manager will carry out all supervisory duties for any department that they oversee, depending on the property (i.e. Front Desk, F&B, Housekeeping, etc.)
• Provide leadership, training and shift flow management while coaching front desk agents and supervisors.
• Create proactive hiring plans and assist in hourly interviews.
• Provide the highest quality of service to guests and ensure associates do the same. Will act as an ambassador of our establishment
• Perform hands-on duties as needed and be responsible for tasks such as financials, payroll, scheduling, etc.

WHAT YOU'LL BRING

• Front Desk and/or Housekeeping leadership experience required.
• Prior leadership or supervisory experience and any experience with the specific brand hotel or upscale property is a bonus!
• A passion for service with a positive, can-do attitude
• The desire to develop and coach associates and create an environment for your team to thrive.
• Ability to creatively problem solve and execute against the strategy and deliver results.
• Other reasonable duties as assigned.

Other information

• Day 1 Medical, Dental and Vision insurance
• Paid Parental Leave and Short-Term Disability
• Affordable $2/day Medical insurance with free wellness care
• Unlimited referral bonuses
• 401K with company match
• Vacation/Paid Time Off (PTO) with rollover
• Tuition reimbursement

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.

Compensation starts at $59,850.00 to $89,776.00