Front Desk Supervisor

White Lodging; Charlotte (NC); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Medical insurance (Day 1)

Dental insurance (Day 1)

Vision insurance (Day 1)

Life insurance

Disability insurance

Paid parental leave

DailyPay

EAP

401(k) with company match

PTO with rollover

Wellness tools

Unlimited referral bonuses

Tuition reimbursement

Hotel discounts

Growth opportunities

Job summary

White Lodging in Charlotte, NC is seeking a Front Desk Supervisor to elevate guest experiences and support daily Front Desk operations across our premium-brand hotels.

You will lead a friendly team, ensure brand-standard service, and assist with training while maintaining smooth shifts and strong guest relations.

Qualifications

• Deliver high quality guest service while anticipating and exceeding expectations.
• Run the perfect shift by completing checklists and maintaining standards.
• Supervise Front Desk staff and ensure adherence to brand standards.
• Oversee the department in the absence of the Department Manager.
• Assist with training and cross-training of new associates.
• Handle additional responsibilities to maintain smooth operations.

Responsibilities

• Deliver the highest quality of service to guests, anticipating and exceeding their expectations.
• Run the "perfect shift" by ensuring all checklist items are complete and standards are upheld.
• Supervise Front Desk staff and ensure adherence to brand standards.
• Oversee the department in the absence of the Department Manager.
• Perform hourly tasks and operate equipment as needed, while assisting with new associate training and cross-training.
• Handle additional responsibilities as assigned to maintain smooth operations.

Skills

Customer service

Communication

Leadership

Staff supervision

Job description

Who We Are

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. As a Front Desk Supervisor, you will ensure an exceptional guest experience while supporting the daily operations of the Front Desk team.

Description

Summary:

Who We Are

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. As a Front Desk Supervisor, you will ensure an exceptional guest experience while supporting the daily operations of the Front Desk team.
Responsibilities:

What You’ll Do

• Deliver the highest quality of service to guests, anticipating and exceeding their expectations.
• Run the "perfect shift" by ensuring all checklist items are complete and standards are upheld.
• Supervise Front Desk staff and ensure adherence to brand standards.
• Oversee the department in the absence of the Department Manager.
• Perform hourly tasks and operate equipment as needed, while assisting with new associate training and cross-training.
• Handle additional responsibilities as assigned to maintain smooth operations.

What You’ll Bring

• An outgoing personality and positive attitude.
• Adaptability and the ability to work in a fast-paced environment.
• Hospitality experience preferred but not required.

Other information:

• Medical, Dental, and Vision insurance (starting Day 1)
• Life Insurance and Disability Insurance
• Paid Parental Leave
• DailyPay option
• Employee Assistance Program (EAP)
• 401(k) with company match
• Vacation/Paid Time Off (PTO) with rollover
• Complimentary wellness tools
• Unlimited referral bonuses
• Leadership development and tuition reimbursement
• Discounts on hotel rooms, dining, and other travel/entertainment experiences
• Multiple hotels in each market = more opportunities for growth

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.