Assistant Director of Front Office

White Lodging; Austin (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Parental leave

Disability & Life Insurance

EAP

401(k) match

Paid time off

Tuition reimbursement

Room discounts

Job summary

White Lodging in Austin seeks a Front Office Leader to guide daily operations of the Front Desk, PBX, Concierge, and Bell Stand, ensuring seamless service and a welcoming atmosphere for guests.

You will drive guest satisfaction through coaching, monitor budgets, staffing, and performance metrics, and collaborate with housekeeping to uphold brand standards. A degree or equivalent hospitality experience is preferred.

Qualifications

• Experience leading Front Office teams in hospitality.
• Knowledge of P&L, budgeting, forecasting, and labor productivity.
• Strong communication and guest-service orientation.

Responsibilities

• Lead and manage the Front Office, including Front Desk, PBX, Concierge, and Bell Stand.
• Foster guest and associate engagement with exceptional service.
• Optimize departmental performance by staffing and controlling costs.
• Collaborate with housekeeping and other departments to maintain standards.
• Develop, coach, and mentor associates with development plans.
• Analyze guest service scores and budget results to implement improvements.

Skills

Front Office operations

Decision making

Communication skills

Team leadership

Financial management

Education

Bachelor's degree or equivalent experience

Job description

Description

Summary: Who We Are

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country's best cities to live. We know that the hospitality business, like life, is about how you make people feel. That's where you come in. You'll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow.

Responsibilities

What You'll Do

• Lead and manage the Front Office, including the Front Desk, PBX, Concierge, and Bell Stand, ensuring seamless daily operations.
• Foster guest and associate engagement by delivering exceptional customer service, empowering associates, and addressing guest feedback proactively.
• Optimize departmental performance by monitoring staffing levels, reallocating resources, and managing controllable expenses to meet or exceed budgeted goals.
• Collaborate with housekeeping and other departments to maintain brand and White Lodging standards for cleanliness and guest satisfaction.
• Develop, coach, and mentor associates to build a high-performing team by working with them on development plans and delivering consistent feedback.
• Analyze guest service scores, budget performance, and associate engagement survey results to implement improvement plans.

What You'll Bring

• Knowledge of Front Office operations, with strong decision-making and problem-solving skills.
• Some financial management expertise, including P&L analysis, budgeting, forecasting, and labor productivity management.
• Exceptional communication skills and the ability to inspire and lead a collaborative, guest-focused team.
• A passion for providing outstanding service to guests and associates.
• A college degree or equivalent experience in a similar role is preferred.

Other information

What You Can Look Forward To

• Medical, Dental, and Vision Insurance
• Paid Parental Leave
• Short- and Long-Term Disability and Life Insurance
• Employee Assistance Program (EAP)
• 401(k) with company match
• Paid Time Off, including Vacation, Holidays, & Sick
• Tuition Reimbursement
• Complimentary and Discounted Rooms

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.