Room Control Coordinator

Four Seasons; Las Vegas (NV); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation package

Employee discount for stays

Complimentary employee parking

Free employee meals

Job summary

Four Seasons Las Vegas is seeking a Rooms Control Coordinator to partner with Front Desk, Housekeeping and other departments to optimize room inventory and maximize revenue from guestrooms.

The role focuses on blocking the house, managing queue rooms, and balancing room types while aligning with the Opera PMS and revenue strategy across the property. Excellent cross-functional coordination and attention to detail are essential for success.

Qualifications

• Experience in inventory control and room allocation to optimize revenue.
• Familiarity with hotel PMS systems, especially Opera.
• Strong attention to detail and cross-department coordination.

Responsibilities

• Block the house and manage queue rooms; communicate queue room status and traces.
• Balance room types and blocks to maximize revenue for the next 120 days.
• Ensure Opera inventory is balanced and correct variances; take corrective action when needed.
• Block VIPs into upgraded rooms and allocate rooms for front desk upgrades.
• Block Suites and Q/Q two Months Out; manage Out of Order inventory and coordinate with Housekeeping, Engineering and Front Desk.
• Provide daily upsell counts and ensure upsell notes are reflected in reservations.

Tools

Opera

Hotsos

Golden Key

Chat

Job description

About the location

A non-gaming oasis on the iconic Las Vegas strip. Located adjacent to Mandalay Resort & Casino, discover one of the only non-gaming and non-smoking hotels on the Las Vegas Strip. Four Seasons Las Vegas is a tranquil Five Diamond oasis with a Forbes Five-Star Spa and offers the best of both worlds: serenity in a resort-like setting paired with the energy and nightlife of one of the greatest entertainment destinations. Just outside the city, experience close-by natural wonders, including the Grand Canyon and Red Rock National Conservation Area.

About The Role

The Rooms Control Coordinator will work in partnership with Front Desk, Housekeeping, and other operational departments with a focus on managing the hotel’s room inventory to maximize revenue pertaining to guestrooms.

What You Will Do

• Daily tasks to include blocking the house, managing queue rooms and communication related to queue rooms, managing traces, as well as late check-out and early check-in requests
• Ensure the hotel is set up for success by appropriately blocking guestrooms and balancing room types to enhance revenue opportunities over the next 120 days
• Ensure inventory across the Property Management System (Opera) is in balance and take corrective action in the event of variances
• Block VIPs into upgraded room types while allocating the proper number of rooms to be reserved for upgrades performed by the front desk that generate revenue
• Block Suites and Q/Q two Months Out
• Manage Out of Order and Out of Service rooms’ inventory, following up with departments such as Housekeeping, Engineering, and Front Desk, and updating the Revenue Management team

What You Bring

• Ensure group inventory is managed accordingly, down to the room type level
• Blocking VIPs/Elite/High Rates/Suites 2 weeks out
• Blocking holes (1 night holes & 2 night holes) with occupancy 80% or higher
• Blocking all Guest Preference Rooms 2 weeks out (HF, LF, NE, QR, or specific room/location preference)
• Blocking Group reservations to a specific area where the event will be and adding comments/DNMs to ensure Guests are strategically placed in locations
• Adding notes to Group reservations, noting contracted rates for different room categories for upsell potential
• Blocking comp upgrades for Preferred Partner, Virtuoso, American Express, HRG
• Provide a daily count of rooms available for upsell and track daily for history
• Review and confirm that upsellable rooms are properly noted in reservations
• Any task as assigned by ADOR or DOR
• Proficient in the following software programs: Opera, Hotsos, Golden Key, and Chat.

What We Offer

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Employee Parking
• Complimentary Employee Meals

Schedule & Hours

• Full-Time Employment

Four Seasons is an Equal Opportunity, affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf