Room Attendant - SpringHill Suites Anchorage Midtown

SpringHill Suites Midtown; Anchorage (AK); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a vibrant team at an established hospitality firm where you will play a crucial role in ensuring guest satisfaction through maintaining the cleanliness and comfort of rooms. This position offers a unique opportunity to work in a dynamic environment, providing essential services that enhance the guest experience. The role includes responsibilities such as cleaning and preparing rooms, responding to guest requests, and ensuring compliance with hotel standards. If you are passionate about hospitality and enjoy working in a friendly atmosphere, this is the perfect opportunity for you to grow and thrive in your career.

Benefits

Medical, Dental and Vision coverage

Life Insurance

Paid personal time off

Leadership and Management Training Programs

401K Retirement Plan

Discounted room rates

Access to voluntary benefits

A FUN PLACE TO WORK

Qualifications

• Ability to communicate effectively with guests and associates.
• Physically able to operate cleaning equipment and move large objects.

Responsibilities

• Maintain cleanliness of assigned rooms/suites and report deficiencies.
• Provide customer service and respond to guest requests.

Skills

Customer Service

Time Management

Physical Strength

Effective Communication

Attention to Detail

Tools

Cleaning Equipment

Job description

Room Attendant

Position Purpose:

Responsible for the overall cleanliness of assigned room/suites. Reports maintenance deficiencies in order to maintain rooms/suites in compliance with standards.

The Benefits of Being Part of OUR Family:

• Medical, Dental and Vision coverage
• Life Insurance
• Paid personal time off
• Leadership and Management Training Programs
• 401K Retirement Plan
• A PATH for your future!
• Discounted room rates
• A FUN PLACE TO WORK
• Access to voluntary benefits, including discount in pet insurance, cell phones, Travel & Entertainment and Health & Wellness programs.

EXAMPLE OF ESSENTIAL FUNCTIONS

• Check cart for supplies, stock as needed.
• Greet guests immediately with friendly/sincere acknowledgement.
• Strip dirty linens / towels and remove used amenities from room/suite.
• Clean rooms/ suites, as assigned, which includes: making beds, cleaning bathrooms, dusting, vacuuming and washing windows / tracks. Reports rooms as clean and available. Reports maintenance deficiencies in order to maintain room is in compliance with hotel standards.
• Replenish linen and guest amenities.
• Clean balconies, if applicable.
• Respond to special requests by guests (such as providing extra amenities or service time requests).
• Ensure room/suite complies with brand standards.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Provide customer service to guests, including information about hotel services, activities and local attractions.
• Assist co-workers, as requested.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Ability to arrive to work on time and when scheduled.
• Physically able to move large objects such as: carts, large bags of linen, ironing board.
• Physically able to operate cleaning equipment such as: vacuum cleaners, brooms, spray bottles.
• Ability to read and recognize room/suite numbers.
• Ability to communicate effectively with guests and associates.
• Ability to learn, follow and enforce standards for cleanliness.
• Ability to follow all safety procedures/standards and able to recognize and act in emergency situations.

NOTICE:

The hospitality business functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.

Upon employment, all associates are required to fully comply with JL Hospitality Management rules and regulations for the safe and efficient operation of hotel facilities.

JL Hospitality Management, LLC is an equal opportunity employer. JL Hospitality Management, LLC does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.