Night Auditor- SpringHill Suites Anchorage Midtown

SpringHill Suites Midtown; Anchorage (AK); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is seeking a Night Auditor to join their team in Anchorage. This role is vital in ensuring accurate financial reporting and exceptional guest service. You will balance daily hotel operations, greet guests, and resolve any challenges they may face during their stay. The position offers a dynamic work environment where you can develop your skills in customer service and hospitality management. Join a team that values your contribution and provides ample opportunities for personal and professional growth. If you thrive in a fast-paced, customer-focused environment, this is the perfect opportunity for you!

Benefits

Medical, Dental and Vision coverage

Life Insurance

Paid personal time off

Leadership and Management Training Programs

401K Retirement Plan

Discounted room rates

Access to voluntary benefits

Fun work environment

Qualifications

• Strong customer service skills and ability to resolve guest challenges.
• Attention to detail in balancing daily hotel work and charges.

Responsibilities

• Balance daily work for the hotel and post charges efficiently.
• Greet and register guests, providing prompt and courteous service.

Skills

Customer Service

Problem Solving

Attention to Detail

Education

High School Diploma

Tools

Computer System

Job description

Night Auditor

Position Purpose:

Balance all daily work for the hotel. Post and balance charges in a timely and efficient manner. Greets and registers guests, providing prompt and courteous service. Resolves guest challenges throughout their stay in our hotel. Upgrades guests, as required. Promotes hotel services, amenities and upsells products to the guests.

The Benefits of Being Part of OUR Family:

• Medical, Dental and Vision coverage
• Life Insurance
• Paid personal time off
• Leadership and Management Training Programs
• 401K Retirement Plan
• A PATH for your future!
• Discounted room rates
• A FUN PLACE TO WORK
• Access to voluntary benefits, including discount in pet insurance, cell phones, Travel & Entertainment and Health & Wellness programs.

EXAMPLE OF ESSENTIAL FUNCTIONS

• 35% Post and balance all hotel work for each day.
• 30% Prepare restaurant audits to breakdown and balance restaurant figures.
• 15% Handle all computer end of day issues and problems that might occur throughout shift. Reconcile credit card system to daily transaction list from rooms.
• 15% Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Makes appropriate selection of rooms based on guest needs. Codes electronic keys. Non-verbally confirm the room number and rate. Promotes and administers Hotel Marketing programs, for arriving guests. Ensures guest knows location of room, and arranges for associates to accompany guest to room. Provides welcome packet containing room keys, tokens of our appreciation, gifts, etc. to guest.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Perform other duties and responsibilities as requested by the Supervisor/Manager.

NOTICE:

The hospitality business functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.

Upon employment, all associates are required to fully comply with JL Hospitality Management rules and regulations for the safe and efficient operation of hotel facilities.

JL Hospitality Management, LLC is an equal opportunity employer. JL Hospitality Management, LLC does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.