Room Attendant - MFTRA

IHG; Honolulu (HI); Hybrid; USD 28,000 - 33,000; Full time

Job summary

IHG Hotels & Resorts in Hawaii seeks a meticulous Room Attendant to ensure every guest enjoys a memorable stay. You’ll clean rooms and suites to the highest standards, keeping them fresh, welcoming, and comfortable for guests who may be relaxing or catching up on work.

You’ll report to your supervisor, manage supplies, follow safety procedures, and assist with deep cleaning or turndown duties when needed. The role requires physical fitness and flexibility to cover varied shifts, including

Responsibilities

• Clean guest rooms and/or suites to ensure total guest satisfaction.
• Maintain rooms to high standards, ensuring they are fresh and welcoming for guests.
• Assist guests with basic needs (e.g., toothbrushes, directions) and report repairs to supervisor.
• Monitor supplies and amenities, minimizing waste and logging lost and found items.
• Work as part of a team and coordinate with other departments to ensure quality service.
• May assist with deep cleaning and occasional turndown duties.

Job description

We take our housekeeping standards seriously. So, we’re searching for a Room Attendant with an exceptional eye for detail and a passion for perfection to make sure every guest enjoys a truly memorable experience.

Clean guest rooms and/or suites in a timely and thorough manner to ensure total guest satisfaction.

Your Day to Day –

As a Room Attendant – you’ll make sure our rooms, suites, and other areas in hotel, are always ‘fresh and welcoming’ for our guests after a busy day at work – creating a haven for them to escape and relax in - or get a bit of last-minute work done.

You’ll make sure our rooms are always at their best - we have standards - but it’s down to you to make that room special and memorable for guests.

Help guests - you’ll be happy to help if someone needs a toothbrush or directions for example.

Keep your supervisor updated on room service progress and alert them to any repairs needed.

Safety aware – follow our established safety procedures at all times - and wear protective equipment when needed.

Be organized - keep on top of supplies and amenities and always try to minimize waste.

Reunite items with owners – and log any lost and found property.

Look smart – wear your uniform with pride.

Other ad-hoc duties – unexpected moments when we have to pull together to get a task done.

Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.

Report, turn in, and/or log all lost and found items according to established procedures.

Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.

May regularly assist with deep cleaning projects.

May have turndown duties.

May assist with other duties as assigned.

What We Need from You –

In the hotel industry we cater for our guest needs 24 hours a day, 7 days a week.

Even though a shift will be assigned, in occasions we may require working varying shifts across a 7-day period, including weekends, evenings, and public holidays.

It’s a physical role and you’ll be on your feet most of the day, so fitness is important.

Strength – with occasional lifting of items up to 50 pounds / 23 kilograms and or push/pulling heavy objects.

You’ll might need to bend and kneel to complete some activities.

Literacy skills - reading, writing and basic math skills.

The hourly pay range for this role is $19.61 to $23.61.

We need people like you to make a difference and create exceptional experiences every single day. Don’t just join a growing team of 370,000 colleagues across 100 countries. Let your passion shine. Innovate and collaborate around the world. Embrace your ambition. Let’s Go Further Together.

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• EEO Is The Law - more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
• If you require reasonable accommodation during the application process, please.
• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies.
• For roles or applicants in San Francisco only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

• We offer a comprehensive package of benefits including paid time off, medical/dental/vision, insurance, 401k, and many other benefits to eligible employees.