Room Attendant - MFTRA

IHG Hotels & Resorts; Hawaii; On-site; USD 27,014 - 32,525; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401k

Job summary

IHG Hotels & Resorts is seeking a Room Attendant in Hawaii to clean guest rooms and suites to high standards, ensuring a fresh and welcoming environment for guests after busy days. You will assist guests with basic needs and directions, while staying organized and following safety procedures.

This role is physical, requiring mobility and the ability to lift up to 50 pounds, with potential for deep cleaning tasks and occasional turndown duties.

Qualifications

• This is a physical role requiring stamina and mobility.
• Strong attention to detail and a guest-focused attitude.
• Ability to assist guests with basic needs and directions.

Responsibilities

• Clean guest rooms and suites to established standards.
• Make rooms fresh and welcoming for guests.
• Assist guests with requests (toothbrush, directions, etc.).
• Communicate with supervisor about room service progress and repairs.
• Follow safety procedures and wear protective equipment when needed.
• Manage supplies and minimize waste; log lost and found items.
• Turn down duties may be required; assist with deep cleaning as needed.

Skills

Detail-oriented

Customer service

Team player

Physical stamina

Job description

We take our housekeeping standards seriously. So, we’re searching for a Room Attendant with an exceptional eye for detail and a passion for perfection to make sure every guest enjoys a truly memorable experience.

Clean guest rooms and/or suites in a timely and thorough manner to ensure total guest satisfaction.

Your Day to Day –

As a Room Attendant – you’ll make sure our rooms, suites, and other areas in hotel, are always ‘fresh and welcoming’ for our guests after a busy day at work – creating a haven for them to escape and relax in - or get a bit of last-minute work done.

You’ll make sure our rooms are always at their best - we have standards - but it’s down to you to make that room special and memorable for guests.

Help guests - you’ll be happy to help if someone needs a toothbrush or directions for example.

Keep your supervisor updated on room service progress and alert them to any repairs needed.

Safety aware – follow our established safety procedures at all times - and wear protective equipment when needed.

Be organized - keep on top of supplies and amenities and always try to minimize waste.

Reunite items with owners – and log any lost and found property.

Look smart – wear your uniform with pride.

Other ad-hoc duties – unexpected moments when we have to pull together to get a task done.

Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.

Report, turn in, and/or log all lost and found items according to established procedures.

Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.

May regularly assist with deep cleaning projects.

May have turndown duties.

May assist with other duties as assigned.

What We Need From You –

In the hotel industry we cater for our guest needs 24 hours a day, 7 days a week.

Even though a shift will be assigned, in occasions we may require working varying shifts across a 7-day period, including weekends, evenings, and public holidays.

It’s a physical role and you’ll be on your feet most of the day, so fitness is important.

Strength – with occasional lifting of items up to 50 pounds / 23 kilograms and or push/pulling heavy objects.

You’ll might need to bend and kneel to complete some activities.

Literacy skills - reading, writing and basic math skills.

The hourly pay range for this role is $19.61 to $23.61. We offer a comprehensive package of benefits including paid time off, medical/dental/vision, insurance, 401k, and many other benefits to eligible employees.

We need people like you to make a difference and create exceptional experiences every single day. Don’t just join a growing team of 370,000 colleagues across 100 countries. Let your passion shine. Innovate and collaborate around the world. Embrace your ambition. Let’s Go Further Together.

Important information

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
• If you require reasonable accommodation during the application process, please click here.
• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
• If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.