Room Attendant - Housekeeping (PT)

Grand Traverse Resort; Michigan; On-site; USD 17,000 - 22,000; Full time

Job summary

Grand Traverse Resort is seeking a hospitality-focused housekeeping team member to ensure guest rooms, lobbies and corridors are clean, neat and sanitary. You will follow the Housekeeping Training Manual, communicate with departments, and respond promptly to guest needs with a courteous, energetic attitude.

Responsibilities include equipment maintenance, safety, and participation in the resort's green program. Some experience preferred; strong teamwork and good communication are required.

Qualifications

• Some housekeeping experience preferred.

Responsibilities

• Follow procedures in the Housekeeping Training Manual.
• Be familiar with complex and outlying areas.
• Maintain communication with housekeeping and other departments.
• Provide exceptional guest service through the Wow, Go & Please strategy.
• Maintain and secure equipment like pagers, radios and keys.
• Respond to calls via pager or in-house phone promptly.
• Report unusual situations to supervisor or security.
• Offer assistance to guests.
• Ensure carts and equipment are in good condition.
• Participate in the resort's green program.
• Foster teamwork, positive attitude and high energy.
• Complete all assigned tasks and follow policies.
• Follow grooming and dress standards and environmental practices.

Skills

Positive attitude

Good communication

Under pressure

Job description

SUMMARY

This position will be responsible for ensuring the guest room is clean, neat and sanitary for guests. Tasks include cleaning guest rooms, lobbies, elevators, hallways and other hotel facilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Follow all procedures as detailed in the Housekeeping Training Manual
• To be completely familiar with complex and outlying areas
• Maintain communications with the housekeeping office and all other departments
• Provide exceptional guest service through the practice of the Wow, Go & Please strategy
• Keep pagers, radios and keys safe and secure at all times. They are the property of the resort and must be turned back in at the end of your shift.
• Respond immediately to all calls received via the pager, radio, headset or in house phone
• Report all unusual circumstances to your supervisor - engineering, security or otherwise - damages, illegal situations, etc.
• Offer all possible assistance to our guests
• Maintain equipment (ex: carts) in good condition
• Actively participate in the resort "green" program ... reduce, reuse, recycle
• Provide a teamwork atmosphere, positive attitude and high energy while on the job
• Complete all assignments requested of you
• Must follow all resort policy and procedure guidelines
• Must follow proper grooming and dress standards set forth by the employee handbook
• Must understand and abide by environmental practices of the resort
• Other duties as assigned

EDUCATION/EXPERIENCE

Some housekeeping experience preferred.

OTHER SKILLS AND ABILITIES

Positive, upbeat attitude. Good communication skills, including verbal and written. Ability to work under pressure and strict deadlines.

TYPICAL PHYSICAL DEMANDS

• Required to use hands to fingers, handle or feel, talk and hear
• Required to repetitively stand, walk, sit, reach, bend, crouch, stoop, kneel; reach with hands and arms, balance and occasionally crawl
• The employee must lift and or move up to 50 lbs. (dry or wet linen, liquids, cartons/boxes and or push carts)

TYPICAL MENTAL DEMANDS

Will work under strict deadlines and encounter unexpected demands. Stress level is moderate. Will work with varied personalities and situations.

WORKING CONDITIONS

• The noise level varies from quiet to loud
• The labor is very intense; a very physical activity and fast paced atmosphere
• The days have a start time and conclude when all assignments are completed; which is determined by the Executive Housekeeper or the Assistant Executive Housekeeper