Room Attendant - Housekeeping (FT)

Grand Traverse Resort; Michigan; Hybrid; USD 17,000 - 21,000; Full time

Job summary

Grand Traverse Resort is seeking a housekeeping team member to keep guest rooms, lobbies, elevators and corridors clean, neat and sanitary for guests. You will follow the Housekeeping Training Manual, maintain communications with departments, and provide exceptional guest service with a positive attitude.

You will report unusual circumstances, help maintain equipment, participate in the resort's green program and work in a fast-paced, physically demanding environment when assigned to various

Qualifications

• Positive, upbeat attitude for guest interactions.
• Good verbal and written communication skills.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Clean guest rooms, lobbies, elevators, hallways and other facilities.
• Follow procedures in the Housekeeping Training Manual.
• Maintain communications with housekeeping and other departments.
• Provide exceptional guest service following the Wow, Go & Please approach.
• Report unusual circumstances to supervisors and security when needed.
• Maintain equipment and assist with green initiatives.
• Demonstrate teamwork, positive energy and complete assignments.

Skills

Positive attitude

Communication skills

Ability to work under pressure

Job description

SUMMARY

This position will be responsible for ensuring the guest room is clean, neat and sanitary for guests. Tasks include cleaning guest rooms, lobbies, elevators, hallways and other hotel facilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Follow all procedures as detailed in the Housekeeping Training Manual
• To be completely familiar with complex and outlying areas
• Maintain communications with the housekeeping office and all other departments
• Provide exceptional guest service through the practice of the Wow, Go & Please strategy
• Keep pagers, radios and keys safe and secure at all times. They are the property of the resort and must be turned back in at the end of your shift.
• Respond immediately to all calls received via the pager, radio, headset or in house phone
• Report all unusual circumstances to your supervisor – engineering, security or otherwise – damages, illegal situations, etc.
• Offer all possible assistance to our guests
• Maintain equipment (ex: carts) in good condition
• Actively participate in the resort “green” program…reduce, reuse, recycle
• Provide a teamwork atmosphere, positive attitude and high energy while on the job
• Complete all assignments requested of you
• Must follow all resort policy and procedure guidelines
• Must follow proper grooming and dress standards set forth by the employee handbook
• Must understand and abide by environmental practices of the resort
• Other duties as assigned

EDUCATION/EXPERIENCE

Some housekeeping experience preferred.

OTHER SKILLS AND ABILITIES

Positive, upbeat attitude. Good communication skills, including verbal and written. Ability to work under pressure and strict deadlines.

TYPICAL PHYSICAL DEMANDS

• Required to use hands to fingers, handle or feel, talk and hear
• Required to repetitively stand, walk, sit, reach, bend, crouch, stoop, kneel; reach with hands and arms, balance and occasionally crawl
• The employee must lift and or move up to 50 lbs. (dry or wet linen, liquids, cartons/boxes and or push carts)

TYPICAL MENTAL DEMANDS

Will work under strict deadlines and encounter unexpected demands. Stress level is moderate. Will work with varied personalities and situations.

WORKING CONDITIONS

• The noise level varies from quiet to loud
• The labor is very intense; a very physical activity and fast paced atmosphere
• The days have a start time and conclude when all assignments are completed; which is determined by the Executive Housekeeper or the Assistant Executive Housekeeper.