Room Attendant

Apsilon Hotels, LLC; Norcross (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

Apsilon Hotels, LLC in Norcross, GA is seeking a detail-oriented Housekeeper to maintain guest rooms in line with brand standards. You will clean rooms, bathrooms, and public spaces, replace linens, and report maintenance needs.

This role requires a high school diploma or GED, good English, and at least one year of housekeeping or customer service experience. Steady hours with a focus on guest satisfaction are offered.

Qualifications

• High school diploma or GED.
• Able to read and write in English.
• 1 year housekeeping or customer service experience preferred.
• Ability to stand/walk for long shifts and perform physical tasks.

Responsibilities

• Inspect guest rooms and bathrooms for cleanliness to brand standards.
• Remove used linens and replace with clean linen daily.
• Dust and clean furniture, fixtures and surfaces.
• Ensure furnishings and amenities are correctly arranged after cleaning.
• Report security concerns or items left behind to supervisor.
• Follow safety rules and use cleaning equipment properly.
• Assist with special housekeeping projects as assigned.
• Maintain cleanliness of public spaces as assigned.

Skills

Customer service

Attention to detail

English proficiency

Education

High school diploma or GED

Job description

Position Summary

Inspect guest and conference rooms for cleanliness and to ensure the proper procedures are followed set forth by company and brand standards.

Essential Duties and Responsibilities -The essential functions include, but are not limited to the following:

• Removes all used linens daily and replace with clean linen.
• Cleans guestroom & bathrooms thoroughly within brand standards. Vacuum rooms and public space carpets daily.
• Dusts all furniture and fixtures including headboards, mirrors, picture frames, credenzas, televisions and tables daily.
• Handles the proper layout of the furniture and amenities in each room type. Assures that furnishings and correct amenities are in their proper places after the room is cleaned.
• Handles the security of the guest’s belongings left in the room. Turn in any items left behind by a guest immediately to the Director of Housekeeping or Manager on duty.
• Identifies and report immediately any suspicious activities or persons to the supervisor or the General Manager.
• Look for message lights left on in Check-out rooms and report it to Front Desk.
• Pulls the cart in front of the door to the room when working inside a guest room to control access to the guest room. Makes sure the cart does not block the hallway.
• Follows all departmental rules and procedures in performing job duties.
• Maintains all assigned cleaning equipment. Empties vacuum bags and maintain machine belt. Reports any problems with equipment to the supervisor or maintenance immediately.
• Follows all safety rules and practice safety procedures in performing all job duties.
• Assists in special projects as assigned by the Head Housekeeper, such as turning mattresses, deep cleaning of rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, clean outside doors, windows, vents and other work areas in accordance with assigned specifications.
• Performs other duties as assigned.

Required Skills/Abilities:

• High school diploma or G.E.D.; able to speak, read and write English.
• One year of housekeeping experience is preferred.
• One or more years general customer service experience required with excellent customer service skills.

PhysicalDemands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

While performing the duties of this position, the employee is regularly required to stand and walk the entire shift, talk and/or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is regularly required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this position include those required for reading. The noise level in the work environment is usually moderate.

The employee is occasionally exposed to hazards including, but not limited to slipping, tripping, and falls; frequent exposure to dirt, humidity, heat, cold; frequent contact/immersion of hands in water, exposure to harsh and hazardous sanitation solutions, and frequent washing of hands.

Employment is contingent upon successful completion of a background and drug test.