Room Attendant - Full-Time

Pchresorts; Mobile, Northern (AL, KY); Hybrid; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health, Dental, Vision and Life Ins.

FSA and HSA options

Short and Long-Term Disability

Paid holidays, Vacations, PTO and Sick

401k with matching

Tuition Reimbursement

Hotel and Food and Beverage Discounts

Job summary

Battle House Hotel and Spa is seeking a dedicated Room Attendant to maintain pristine guest rooms and deliver outstanding service. You will clean bathrooms, change linens, restock supplies, and ensure rooms meet luxury standards to enhance guest experience.

Attention to detail, reliability, and a courteous guest-facing attitude are essential as you support a seamless turnover and uphold Marriott-brand expectations.

Qualifications

• Experience in housekeeping or hospitality is a plus.
• Attention to detail and reliability.
• Strong guest-service mindset.

Responsibilities

• Clean and maintain assigned hotel rooms at a high standard of cleanliness.
• Verify and inspect rooms daily; report discrepancies to supervisor.
• Recheck rooms at departure times for turnover efficiency.
• Report maintenance needs to Engineering or Housekeeping Supervisor.
• Knock and announce when entering rooms and respect guest privacy.
• Replace linens and restock supplies in carts for next shift.
• Thoroughly clean bathrooms and restock amenities as per brand standards.
• Dust, vacuum, and tidy room furnishings and under beds.
• Turn in keys and carts at end of shift and hand over responsibilities.
• Report lost and found items to the Lost and Found department.

Job description

At Battle House Hotel and Spa we pride ourselves on delivering unparalleled service in a stunning environment. Our hotel is full of charm, luxury, and modern amenities, offering our guests an unforgettable experience. We are seeking dynamic and results-driven candidates to join our team to deliver outstanding service to our guest.

Why Join Us?

This is your opportunity to be part of a prestigious property within the Marriott family, where you can make a significant impact. We offer a collaborative work environment, opportunities for growth, and the chance to work with a passionate team dedicated to creating memorable experiences for our guests.

Benefits

As a part of the PCH Hotels & Resorts portfolio, we offer a robust compensation and benefits package, including:

• Health, Dental, Vision and Life Insurance including FSA and HSA options
• Short and Long-Term Disability
• Paid holidays, Vacations, PTO and Sick Leave.
• 401k with matching
• Tuition Reimbursement
• Hotel and Food and Beverage Discounts

And much more!

Job Description

As a member of our hospitality team, the primary responsibility of a Room Attendant is to maintain the cleanliness and overall maintenance of assigned rooms in the hotel. Attention to detail and thoroughness are essential in ensuring that rooms meet the highest standards of cleanliness and presentation. This role is responsible for picking up trash, changing linens, thoroughly cleaning the bathroom, dusting room items, vacuuming the floor, and restocking cart supplies for efficient service the next day. A crucial part of this role is providing exceptional guest service by greeting guests professionally when knocking and entering rooms, respecting their privacy, and responding promptly to their needs to create a positive and enjoyable experience for our guests.

• Clean and maintain assigned rooms to a high standard of cleanliness, ensuring guest comfort and satisfaction.
• Verify and visually inspect all rooms assigned daily, including vacant maintenance (VM) and vacant ready (VR) rooms. Report any discrepancies to the Housekeeping Supervisor promptly.
• Recheck all rooms at departure times and report the room status to the Housekeeping Supervisor for efficient room turnover.
• Report any maintenance work needed to the Engineering department or Housekeeping Supervisor to ensure timely repairs and maintenance.
• Enter each guest room by knocking on the door and saying Good morning, Good afternoon, or Good evening, Housekeeping, displaying courtesy and respect for guests' privacy.
• Upon entering the guest room, ensure all trash is picked up and promptly report any missing items to the Housekeeping Supervisor.
• Change linens and make beds according to brand standards, ensuring a comfortable and inviting atmosphere for guests.
• Thoroughly clean the bathroom, including shower doors, walls, mirror, tub, toilet, and floor. Properly place standard items in the bathroom area for guest convenience.
• Dust room items, vacuum the floor, clean inside drawers, and check under beds to maintain a tidy and organized space for guests.
• Restock the housekeeping cart for the next day, ensuring all necessary supplies are readily available for efficient room cleaning.
• Turn in keys and the housekeeping cart at the end of the shift, ensuring proper handover and accountability.
• Report all lost and found items found in guest rooms to the Lost and Found department, adhering to hotel policies.
• Remove room service trays from rooms and place them in the hallway for prompt removal and cleanliness.
• Make up rollaway beds and notify housekeeping aides for removal and storage, ensuring room readiness for guest needs.
• Maintain the highest level of guest hospitality and professionalism, reflecting the hotel's commitment to exceptional service.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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