Room Attendant: Elevate Guest Experience (Perks from Day 1)

Homewood Suites by Hilton Milwaukee Downtown; Milwaukee (WI); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Insurance enrollment from DAY 1

Paid time off from DAY 1

Holiday pay from DAY 1

401(k) enrollment after 30 days

Hotel and travel discounts

Professional development and promotion

Job summary

First Hospitality is seeking a dedicated Room Attendant to clean and prepare guest rooms and public spaces to brand standards. You will ensure a welcoming environment and promptly address guest requests.

The role requires attentive service, ability to stand for long periods, and teamwork with the Guest Services team. Opportunities for development and a path to promotion are available.

Qualifications

• Effective verbal and written communication skills.
• Must be able to speak, read, and write in primary language(s) used in the workplace.

Responsibilities

• Clean and style hotel rooms and public areas efficiently, to brand expectations, and with great attention to detail.
• Refresh and replenish guest rooms with amenities, supplies, linen, and applicable collateral to ensure all items are available for guest use according to brand standard.
• Take proactive approach to prevent guest challenges by inspecting work, identifying and communicating maintenance concerns, and replacing items when necessary.
• Effectively engage and build rapport with guests to identify needs and ensure guest satisfaction.
• Take ownership to resolve guest challenges, working collaboratively with the hotel's Guest Services team and hotel leadership.
• Always maintain professionalism consistent with hotel brand and company expectations.
• Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
• Take on additional tasks as necessary or assigned by hotel leadership.

Skills

Communication skills

Language proficiency

Job description

First Hospitality is seeking a dedicated Room Attendant to clean and prepare guest rooms and public spaces to brand standards. You will ensure a welcoming environment and promptly address guest requests.

The role requires attentive service, ability to stand for long periods, and teamwork with the Guest Services team. Opportunities for development and a path to promotion are available.