Room Attendant: Elevate Guest Comfort & Cleanliness

Sonesta Hotels International Corporation; Phoenix (AZ); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Health Savings Account (HSA) with John

401(k) Retirement Plan with Company MI

Paid Vacation & Sick Time

Paid Parental Leave

Company-Paid Life Insurance

Company-Paid Short-Term & Long-Term DI

Hospital Indemnity, Critical Illness &

Educational Assistance

Sonesta Hotel Discounts

Additional Perks & Employee Discounts

Job summary

Sonesta International Hotels is seeking a Room Attendant to join our housekeeping team. You will clean guest rooms and public spaces, make beds, dust, vacuum, and assist with laundry as needed while upholding Sonesta's service standards.

This role requires physical stamina to lift up to 75 pounds, the ability to stand and move throughout shifts, and the flexibility to work mornings, evenings, weekends, and holidays. We value reliability and guest-focused service.

Qualifications

• Some previous housekeeping experience preferred.
• Ability to speak, read, and write fluent English is preferred; other languages beneficial.
• Basic reading, writing and mathematical abilities are preferred.
• Frequently standing up, bending, climbing, kneeling, and moving about the facility.
• Carrying, lifting or pulling items weighing up to 75 pounds.
• Will be required to regularly use commercial cleaning chemicals.
• Will be required to work mornings, evening, weekends, and holidays.

Responsibilities

• Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
• Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc.
• Notify supervisor when service is completed so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures.
• When assigned to laundry, monitor laundry supplies and equipment to ensure they are sufficient and in working order.
• Operate washers and dryers according to hotel standards and manufacturers' guidelines.
• Receive soiled linens and inspect for damaged or stained items. Fold and store clean linens, report damages to supervisor.
• Minimize waste of supplies and amenities within all areas of housekeeping.
• May regularly assist with deep cleaning projects.
• Report needed repairs or unsafe conditions to supervisor.
• Handle all lost and found items according to established procedures.
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
• Ensure compliance with federal, state and local laws regarding health and safety services.
• Perform other duties as assigned.

Skills

Housekeeping experience

English fluency

Physical stamina

Cleaning chemicals familiarity

Mornings/evenings/weekends flexibility

Job description

Sonesta International Hotels is seeking a Room Attendant to join our housekeeping team. You will clean guest rooms and public spaces, make beds, dust, vacuum, and assist with laundry as needed while upholding Sonesta's service standards.

This role requires physical stamina to lift up to 75 pounds, the ability to stand and move throughout shifts, and the flexibility to work mornings, evenings, weekends, and holidays. We value reliability and guest-focused service.