Guest Room Attendant – Hospitality Experience Creator

Sonesta International Hotels; Cambridge (MA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Health Savings Account with Company Hs

401(k) Retirement Plan with Company 40

Paid Vacation & Sick Time

Paid Parental Leave

Company-Paid Life Insurance

Company-Paid Short-Term & Long-Term 2x

Hospital Indemnity, Critical Illness &

Educational Assistance

Hotel Discounts

Additional Perks & Employee Discounts

Job summary

Sonesta International Hotels is seeking a Room Attendant to join the housekeeping team. You will clean guest rooms and public areas, assist in the laundry, and follow Sonesta Service standards to ensure guest satisfaction.

Ability to stand for long periods, lift up to 75 pounds, and work mornings, evenings, weekends, and holidays is required. Pay ranges from $24 to $26/hr base plus benefits.

Qualifications

• Some previous housekeeping experience preferred.
• Previous background from the extended stay industry preferred.
• Ability to speak, read, and write fluent English is preferred; other languages beneficial.
• Basic reading, writing and mathematical abilities are preferred.

Responsibilities

• Deliver on the promise of Sonesta Service in all interactions with guests according to Sonesta G.U.E.S.T. standards.
• Respond to guest complaints, special requests and ensure corrective action to achieve complete guest satisfaction.
• Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc.
• Notify supervisor when service is completed so rooms may be sold or occupied.
• Report any room unable to be serviced to supervisor according to established procedures.
• When assigned to laundry, monitor laundry supplies and equipment to ensure they are sufficient and in working order.
• Operate washers and dryers according to hotel standards and manufacturers’ guidelines.
• Receive soiled linens and inspect for damaged or stained items.
• Fold and store clean linens, report damages to supervisor.
• Minimize waste of supplies and amenities within all areas of housekeeping.
• May regularly assist with deep cleaning projects.
• Report needed repairs or unsafe conditions to supervisor.
• Handle all lost and found items according to established procedures.
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
• Ensure compliance with federal, state and local laws regarding health and safety services.
• Perform other duties as assigned.

Skills

Housekeeping experience

Extended stay experience

English fluency

Basic reading/writing

Basic math

Job description

Sonesta International Hotels is seeking a Room Attendant to join the housekeeping team. You will clean guest rooms and public areas, assist in the laundry, and follow Sonesta Service standards to ensure guest satisfaction.

Ability to stand for long periods, lift up to 75 pounds, and work mornings, evenings, weekends, and holidays is required. Pay ranges from $24 to $26/hr base plus benefits.