Room Attendant - Crowne Plaza Asheville

Crowne Plaza Hotel; Asheville (NC); On-site; USD 17,000 - 21,000; Full time

Job summary

Crowne-Plaza-Hotel Asheville is seeking a Room Attendant responsible for maintaining the cleanliness and appearance of guest rooms and delivering quality service in a timely, friendly manner. You will follow hotel policies and complete daily duties with professionalism.

Responsibilities include cleaning, linen replacement, dusting, vacuuming, reporting issues to housekeeping leadership, and upholding confidentiality and asset protection.

Qualifications

• High School Diploma or at least one year of experience in room attendant or related field.
• Previous hotel-related or customer service experience desired.

Responsibilities

• Clean room in its entirety including sweeping, vacuuming, and spot cleaning.
• Remove and replace bed linen daily for checked-out rooms; remake and replace linen for stayovers.
• Dust all furniture, headboards, lamps, TV and console, dresser, desk, air vents, windowsills, chair, closet area, and mirrors.
• Inform housekeeping manager of items left behind, damages, or any unusual conditions.
• Maintain professional, accommodating, and friendly guest interactions.
• Ensure uniform and personal appearance is clean and professional.

Skills

Attention to detail

Customer service

Teamwork

Friendly demeanor

Education

High School Diploma

Job description

Room Attendants are responsible maintaining the cleanliness and appearance of the hotel and guest rooms and providing guests with quality service in a timely and friendly manner. Room Attendants represent the hotel to all guests and complete daily duties and assigned projects utilizing the principles, policies, and standards of Hulsing Hotels.Essential Duties & Responsibilities:Have detailed knowledge of and comply with all housekeeping policies, procedures, and standards.Remove and replace bed linen daily for checked out rooms; remake and replace linen for stayover guests.Clean room in its entirety including sweeping, vacuuming, and spot cleaning carpet as needed.Dust all furniture and other elements of the room including picture frames; headboards; lamps; TV and console; dresser; desk; air vents; windowsills; chair; closet area; and mirrors.After thoroughly cleaning the room, associate must leave the room as trained for inspection.Associate must immediately turn in to the housekeeping manager any items that are left behind by the guest.Associate must immediately inform the Executive Housekeeper or Room Inspector if you find that your room or any items have been damaged or if anything is unusual in your room.In all guest interactions associate must always be professional, accommodating, helpful and friendly.Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.Performs other duties as assigned.High School Diploma or at least one (1) year of previous experience as a room attendant or another related field.Previous hotel-related or customer service experience desired.Must be team oriented, empathetic, friendly and show initiative.Well organized and able to prioritize tasks.