Room Attendant - Four Points by Sheraton Asheville

Four Points by Sheraton Asheville Downtown; Asheville (NC); Vor Ort; USD 17.000 - 22.000; Vollzeit

Zusammenfassung

Four Points by Sheraton Asheville Downtown is seeking a dedicated Room Attendant to maintain the cleanliness and appearance of guest rooms and public areas. You will provide guests with quality service in a timely and friendly manner, representing the hotel to every guest.

Responsibilities include restocking and changing bed linens, thorough cleaning (dusting, vacuuming, cleaning carpets), and reporting any maintenance or safety issues to the housekeeping team.

Qualifikationen

• High School Diploma or equivalent; 1 year hotel room attendant experience preferred.
• Customer service experience desired.
• Team oriented, empathetic, friendly with initiative.

Aufgaben

• Remove and replace bed linen daily for checked-out rooms and stayovers.
• Clean rooms thoroughly: vacuuming, dusting, spot cleaning carpets.
• Dust furniture, frames, lamps, TV/console, dressers, desks, vents, windowsills, mirrors.
• Ensure room is prepared for inspection after cleaning.
• Report left-behind items or damages to housekeeping management.

Kenntnisse

Customer service

Teamwork

Attention to detail

Time management

Ausbildung

High School Diploma or equivalent

Jobbeschreibung

Room Attendants are responsible maintaining the cleanliness and appearance of the hotel and guest rooms and providing guests with quality service in a timely and friendly manner. Room Attendants represent the hotel to all guests and complete daily duties and assigned projects utilizing the principles, policies, and standards of Hulsing Hotels.Essential Duties & Responsibilities:Have detailed knowledge of and comply with all housekeeping policies, procedures, and standards.Remove and replace bed linen daily for checked out rooms; remake and replace linen for stayover guests.Clean room in its entirety including sweeping, vacuuming, and spot cleaning carpet as needed.Dust all furniture and other elements of the room including picture frames; headboards; lamps; TV and console; dresser; desk; air vents; windowsills; chair; closet area; and mirrors.After thoroughly cleaning the room, associate must leave the room as trained for inspection.Associate must immediately turn in to the housekeeping manager any items that are left behind by the guest.Associate must immediately inform the Executive Housekeeper or Room Inspector if you find that your room or any items have been damaged or if anything is unusual in your room.In all guest interactions associate must always be professional, accommodating, helpful and friendly.Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.Performs other duties as assigned.High School Diploma or at least one (1) year of previous experience as a room attendant or another related field.Previous hotel-related or customer service experience desired.Must be team oriented, empathetic, friendly and show initiative.Well organized and able to prioritize tasks.