Room Attendant at The Whitby

Crosby Hotel Llc; New York (NY); On-site; USD 21,000 - 30,000; Full time

Job summary

The Whitby in New York seeks a dedicated Room Attendant to maintain high standards of housekeeping and guest comfort, ensuring timely service and meticulous turndown standards in line with Firmdale’s premier guest experience.

Responsibilities include cleaning guest rooms to SOPs, restocking essentials, and coordinating with the Floor Manager to report damages and maintain security of keys. This full-time role offers growth within a renowned hotel group in a vibrant city.

Qualifications

• 2+ years of experience cleaning in hospitality and/or residential settings.
• Strong attention to detail and high cleanliness standards.
• Ability to communicate verbally and in writing using room-status systems.

Responsibilities

• Complete guest room cleaning on schedule.
• Use correct cleaning chemicals and microfiber cloths per SOPs.
• Make beds according to SOPs.
• Restock supplies and towels per SOPs.
• Notify Floor Manager of damages or maintenance needs.
• Ensure the security of assigned guest room keys.
• Maintain high personal hygiene and appearance.
• Contribute to a clean and safe environment across corridors and public areas.

Skills

Attention to detail

Communication skills

Teamwork

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Room Attendant at The Whitby

Full-time Regular New York, NY, US

30+ days ago Requisition ID: 1710

Summary of Position:

Service and turndown guestrooms ensuring Firmdale exceptional standards whilst remembering the finest details in guest rooms and throughout the hotel.

DUTIES AND RESPONSIBILITIES:

• Work efficiently to ensure guest room cleaning is completed on time.
• Use correct cleaning chemicals and microfiber cloths for designated surfaces, according to Firmdale’s requirements.
• Make bed as per Firmdale SOP’S.
• Be knowledgeable of all the different types of beds and linen, to be used accordingly.
• Replace guest supplies and towels as per Firmdale’s SOP’s.
• Bring rejected or abused linen to the attention of the Floor Manager.
• Report immediately any damages or maintenance issues to the Floor Manager.
• Inform the Floor Manager, Head of Housekeeping, or Assistant, and immediately log any lost property items found in guest rooms or any public areas.
• Understand the Do Not Disturb (DND) procedure.
• Ensure that rooms not serviced are reported to the Floor Manager.
• Ensure the security of any assigned guest room keys.
• Follow the security procedure to protect both the guest and the hotel property.
• Be highly attentive to small details.
• Work as part of a team, assisting others when requested.
• Practice good communication with the Floor Manager, Head of Housekeeping, and Assistant.
• Demonstrate etiquette and standards in Firmdale Housekeeping SOPs.
• Consistently demonstrate Firmdale standards of customer service.
• Ensure your pantry is clean.
• Liaise with the linen porters regarding the linen and equipment needed in the pantry.
• Respond to all guest requests and report them to the Floor Manager.
• Check just before the end of your shift if any rooms require service.
• Be knowledgeable of hotel's fire and emergency procedures.
• Maintain a clean, hazard-free work environment at all times.
• Keep corridors, stairways all public and work areas clean and tidy at all times.
• Maintain a high standard of personal hygiene and appearance at all times.
• Have thorough knowledge of the hotel and the company.
• Carry out any other reasonable duty to assist in the smooth running of the company.

PHYSICAL REQUIREMENTS;

• Ability to bend and twist and push and pull furniture.
• Ability to lift up to 25 pounds.
• Ability to work with cleaning chemicals and materials

EXPERIENCE/EDUCATION;

• 2+ years of experience cleaning in a hospitality and/or residential setting or a passion for cleaning and attention to details.
• Ability to communicate verbally and in writing using systems to update room status.

With 3 hotels in New York City and 8 in London, Firmdale sets a standard as a unique and exciting place to work. According to Company owners Tim and Kit Kemp, “Hotels should be living things not stuffy institutions.”