Room Attendant

Lodging America at Brookhaven; United States; On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Team Member Hotel Discount Program

Uniforms Provided

Health, Dental, Vision, Life Insurance

Paid PTO after 90 days

401k with employer match

Awards and Recognition programs

Food and Beverage Discounts

Tuition Reimbursement

Job summary

Lodging America at Brookhaven is seeking a dedicated Housekeeping Associate to clean guest rooms and public areas, ensuring guest satisfaction and maximizing revenue. You will work with a team to maintain a clean, inviting hotel environment.

No prior formal experience is required; a high school diploma is preferred. The role involves physical tasks and adherence to safety and quality standards.

Qualifications

• High school diploma or equivalent experience.
• No formal experience required for the position.
• Ability to communicate information hotel services to guests, vendors, staff members and management.

Responsibilities

• Retrieves items from shelves and storerooms, sets up cleaning cart with supplies, maintaining carts and storerooms in a clean and orderly fashion to enhance efficiency.
• Cleans and wipes windows, doors, walls, closets and fixtures in rooms, public areas and hallways to maintain a clean, presentable facility at all times.
• Washes shower walls and tub, cleans toilets and stalls, wipes exposed pipes, cleans mirrors, sinks and walls to ensure sanitary guest and public restrooms.
• Replaces towels, soaps and all room amenities and restocks literature and stationery.
• Washes all hard floor areas by hand to remove dirt and soiled areas.
• Dusts and polishes all furniture and fixtures, including vents and ceiling corners.
• Strips bed of all linen and remakes with fresh linens for cleanliness.
• Lifts mattresses to check for soil or objects under beds.
• Inspects doors and window locks and reports any unsecured or unsafe situations.
• Inspects room equipment and reports maintenance deficiencies in writing.

Skills

Communication skills

Customer service

Education

High school diploma or equivalent

Job description

Competitive + Benefits

We are a global hospitality management company who partner with internationally renowned brands to deliver the full commercial potential of our hotels. Here in the US, we operate 25 properties and have ambitious development and growth plans. Our mission is to go beyond ‘hospitality’ by creating memorable experiences and lasting connections with our guests. It’s our uncompromising passion for outstanding service that makes us who we are. At the core of this philosophy is our people. Our culture runs on passion, enthusiasm and fun \" we love what we do! We set the bar high and we are relentless in our pursuit to ‘re-define hospitality’.

BENEFITS PACKAGE

• Competitive Salary
• Team Member Hotel Discount Program
• Uniforms Provided
• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options
• Paid PTO beginning after ninety (90) days of employment
• Immediate eligibility for 401k and employer match
• Team Member Awards and Recognition programs throughout the year
• Food and Beverage Discounts
• Tuition Reimbursement

POSITION PROFILE

Cleans and prepares guest rooms and public areas by meeting established standards of cleanliness and propriety to assure guest satisfaction and maximize revenues.

ESSENTIAL RESPONSIBILITIES

• Retrieves items from shelves and storerooms, sets up cleaning cart with supplies, constantly maintaining carts and storerooms in a clean and orderly fashion to enhance efficiency and ease of cleaning rooms.
• Cleans and wipes windows, doors, walls, closets and fixtures in rooms, public areas and hallways, often using ladders or stools to clean hard to reach areas, to maintain a clean, presentable and attractive facility at all times.
• Washes shower walls and tub, cleans toilet(s) and stall walls if applicable, wipes exposed pipes, cleans mirrors, sink(s) and walls to have clean and sanitary guest and public restrooms.
• Replaces towels, soaps and all room amenities and restocks literature and stationery that has been removed by previous guest or is soiled and torn to ensure adequate supply for arriving guests.
• Washes all hard floor areas (linoleum, tile, etc.) by hand to remove dirt and soiled areas.
• Dusts and polishes all furniture, fixtures and wall hangings including using a duster to reach vents and ceiling corners to remove dust and cobwebs.
• Strips bed of all linen and remakes with fresh, checking bedspread, blankets and bed pads for cleanliness, replacing if soiled.
• Lifts mattresses to check for soil or objects between mattresses and under bed.
• Checks closet for cleanliness, wiping closet door, handle and overhead shelves and restocking the guest room supplies such as hangers, extra blankets and pillows.
• Vacuums rooms, public areas and hallways, operating vacuums weighing up to 25lbs., and lifting/moving heavy furniture in order to vacuum entire area of carpet including underneath furniture and hard to reach areas.
• Inspects all door and window locks to ensure they are in working order and immediately alerts management to an unsecured or unsafe situation for the safety of guests and associates.
• Inspects all room equipment (TV, lights/lamps, faucets, radios, phones) to ensure proper working order and immediately reports all room status and room maintenance deficiencies, in writing, to the Executive Housekeeper for prompt repair/resolution.
• Secures and maintains custody of equipment, keys and supplies at all times in order to protect and preserve hotel property.
• Performs other duties as assigned, requested or deemed necessary by management.
• Report any missing articles, items requiring repair, damage or mechanical problems, safety hazards to the Supervisor.
• Maintains a friendly, cheerful and courteous demeanor at all times.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• High school diploma or equivalent experience.
• No formal experience required for the position.
• Constantly pushing loaded supply cart from room to room, carrying tote tray with replacement amenities from department to assigned floor, arranging drapery and replacement linen, carrying dirty linen to laundry chute, operating vacuum.
• Communicate information hotel services to guests, vendors, staff members and management.

PHYSICAL DEMANDS

• Physical stamina to stand, walk, bend,and lift objects weighing up to 50 lbs
• Be able to push and pull carts
• Good vision for detailed inspection
• Manual dexterity for handling equipment and machinery in a hot, humid, and noisy environment where chemicals are.