Room Attendant

Highgate; Woodbridge (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

A premier real estate investment and hospitality management company is seeking a Room Attendant to maintain clean and attractive guestrooms. This role involves providing efficient and attentive service to guests, ensuring overall guest satisfaction. Ideal candidates should have a high school diploma and be capable of performing physical tasks.

Qualifications

• High School diploma or equivalent and/or hotel-related experience preferred.
• Ability to exert up to 50 pounds occasionally.

Responsibilities

• Thoroughly clean guestrooms according to standards.
• Restock housekeeping carts for the next day.
• Report maintenance issues immediately.

Skills

Communication skills

Attention to detail

Education

High School diploma or equivalent

Job description

Compensation Type: Hourly

Company Overview: Highgate is a premier real estate investment and hospitality management company recognized as an industry innovator. It is a leading player in U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, with expanding operations in Europe, Latin America, and the Caribbean. Highgate's global property portfolio exceeds $20 billion in assets and generates over $5 billion in revenue. The company offers expertise throughout the hospitality property cycle, from planning and development to recapitalization or sale. Highgate also develops bespoke hotel brands and utilizes proprietary revenue management tools to optimize performance and asset value. The company is headquartered in London, New York, Dallas, and Seattle.

Location: Residence Inn Potomac Mills, 14301 Crossing Place, Woodbridge, VA 22192

Overview: The Room Attendant maintains clean and attractive guestrooms while providing attentive, courteous, and efficient service to all guests.

Responsibilities:

1. Thoroughly clean guestrooms according to standards.
2. Complete pre-cleaning duties, including guest supplies, cleaning supplies, and linen for housekeeping carts.
3. Remove trash and dirty linen from guestrooms and hallways.
4. Keep hallways, public areas, and closets clean and vacuumed.
5. Restock housekeeping carts for the next day.
6. Replenish chemical bottles.
7. Report missing items (e.g., irons, hair dryers) to the Housekeeping Supervisor/Manager.
8. Report maintenance issues immediately.
9. Handle Lost and Found items according to standards.
10. Ensure overall guest satisfaction.

Qualifications:

• High School diploma or equivalent and/or hotel-related experience preferred.
• Ability to exert up to 50 pounds of force occasionally and 20 pounds frequently.
• Ability to stand throughout the shift.
• Effective verbal and written communication skills in a friendly, courteous, and service-oriented manner.