Hotel Room Attendant

Highgate; Woodbridge (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

Highgate is seeking a Room Attendant to maintain clean and attractive guestrooms while providing courteous service to guests. You will be responsible for cleaning tasks, ensuring all rooms meet high standards, and assisting with guest needs. Successful candidates will exhibit strong communication skills and a customer-oriented attitude.

Qualifications

• High School diploma or hotel-related experience preferred.
• Ability to lift up to 50 pounds occasionally, 20 pounds frequently.
• Must be able to stand throughout the shift.

Responsibilities

• Thoroughly clean guestrooms according to standards.
• Complete pre-cleaning duties including restocking.
• Ensure overall guest satisfaction.

Skills

Communication

Customer Service

Education

High School diploma or equivalent

Job description

Compensation Type: Hourly

Company Overview

Highgate is a premier real estate investment and hospitality management company recognized as an industry innovator. It is a dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio exceeds $20 billion in assets and generates over $5 billion in revenues. The company guides all stages of the hospitality property cycle, develops bespoke hotel brands, and uses proprietary revenue management tools to optimize performance and asset value. With offices in London, New York, Dallas, and Seattle, Highgate partners with top ownership groups and hotel brands.

Location

Residence Inn Potomac Mills

14301 Crossing Place, Woodbridge, VA 22192

Overview

The Room Attendant maintains clean and attractive guestrooms, providing courteous and efficient service to guests.

Responsibilities

1. Thoroughly clean guestrooms according to standards.
2. Complete pre-cleaning duties, including guest supplies, cleaning supplies, and linen for housekeeping carts.
3. Remove trash and dirty linen from guestrooms and hallways.
4. Keep hallways, public areas, and closets clean, neat, and vacuumed.
5. Restock housekeeping carts for the next day.
6. Replenish chemical bottles.
7. Report missing items from rooms (e.g., irons, hair dryers).
8. Report maintenance repairs immediately.
9. Handle Lost and Found items per standards.
10. Ensure overall guest satisfaction.

Qualifications

1. High School diploma or equivalent, or hotel-related experience preferred.
2. Ability to exert up to 50 pounds occasionally, and 20 pounds frequently.
3. Ability to stand throughout the shift.
4. Effective verbal and written communication skills, friendly and courteous manner.