Room Attendant

Wyndham Hotels & Resorts; Woodbridge (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in hospitality is seeking a Room Attendant at Residence Inn Potomac Mills. This role focuses on providing excellent housekeeping services to ensure guest satisfaction while maintaining cleanliness in all guest areas. Ideal candidates will be detail-oriented and have the ability to communicate effectively.

Qualifications

• High School diploma or equivalent preferred.
• Experience in a hotel or related field is a plus.
• Ability to stand during entire shift.

Responsibilities

• Thoroughly clean guestrooms according to standards.
• Restock housekeeping cleaning cart for the next day's use.
• Ensure overall guest satisfaction.

Skills

Communication

Customer Service

Attention to Detail

Education

High School diploma or equivalent

Job description

Compensation Type: Hourly

About Highgate Hotels

Highgate is a premier real estate investment and hospitality management company, widely recognized as an innovator in the industry. It is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an asset value exceeding $20 billion and generates over $5 billion in revenues. The company offers expert guidance throughout all stages of the hospitality property cycle, from planning and development to recapitalization or disposition. Highgate develops bespoke hotel brands and utilizes industry-leading proprietary revenue management tools to identify and predict market dynamics, driving performance and maximizing asset value. The executive team comprises some of the industry’s most experienced hotel management leaders, making Highgate a trusted partner for top ownership groups and major hotel brands. The company maintains corporate offices in London, New York, Dallas, and Seattle.

Location

Residence Inn Potomac Mills

14301 Crossing Place, Woodbridge, VA 22192

Overview

The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous, and efficient service to all guests.

Responsibilities

1. Thoroughly clean guestrooms according to standards.
2. Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
3. Remove all trash and dirty linen from guestrooms and hallways.
4. Keep all hallways, public areas, and closets clean, neat, and vacuumed.
5. Restock housekeeping cleaning cart for the next day's use.
6. Replenish chemical bottles.
7. Report all missing items from rooms (e.g., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.
8. Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
9. Handle items for “Lost and Found” according to standards.
10. Ensure overall guest satisfaction.

Qualifications

1. High School diploma or equivalent and/or experience in a hotel or related field preferred.
2. Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
3. Ability to stand during entire shift.
4. Must be able to effectively communicate both verbally and in writing with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.