Room Attendant

Highgate; West Springfield (MA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hospitality management company seeks a Room Attendant for its Residence Inn in West Springfield. The role involves maintaining clean and appealing guest rooms while delivering exceptional service. Ideal candidates will have a high school diploma and excellent communication skills, alongside the physical ability to handle the demands of the position.

Qualifications

• High School diploma or equivalent preferred.
• Ability to exert up to 50 pounds of force occasionally.
• Effective verbal and written communication skills required.

Responsibilities

• Thoroughly clean guestrooms according to standards.
• Restock housekeeping cleaning cart for next day's use.
• Ensure overall guest satisfaction.

Skills

Communication

Customer Service

Education

High School diploma or equivalent

Job description

Compensation Type: Hourly

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20 billion and generates over $5 billion in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

Residence Inn West Springfield

64 Border Way, West Springfield, MA 01089

Overview

The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous, and efficient service to all guests.

Responsibilities

1. Thoroughly clean guestrooms according to standards.
2. Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
3. Remove all trash and dirty linen from guestrooms and hallways.
4. Keep all hallways, public areas, and closets clean, neat, and vacuumed.
5. Restock housekeeping cleaning cart for next day's use.
6. Replenish chemical bottles.
7. Report all missing items from room (e.g., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.
8. Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
9. Handle items for “Lost and Found” according to the standards.
10. Ensure overall guest satisfaction.

Qualifications

1. High School diploma or equivalent and/or experience in a hotel or a related field preferred.
2. Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
3. Ability to stand during entire shift.
4. Must be able to effectively communicate both verbally and in writing, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.