Room Attendant

MedStar Health; West Springfield (MA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in hospitality is seeking a Room Attendant in West Springfield, MA. The position involves maintaining clean and attractive guestrooms while providing excellent service. Candidates should have experience in a hotel setting and possess effective communication skills.

Qualifications

• High School diploma or equivalent preferred.
• Ability to exert up to 50 pounds of force occasionally.
• Ability to stand during entire shift.

Responsibilities

• Thoroughly clean guestrooms according to standards.
• Remove all trash and dirty linen from guestrooms and hallways.
• Restock housekeeping cleaning cart for next day's use.

Skills

Effective communication

Attention to detail

Physical stamina

Education

High School diploma or equivalent

Job description

Room Attendant

Requisition ID

2025-67149

Category

Rooms Operations

Job Location

US-MA-West Springfield

Property

Residence Inn West Springfield

Compensation Minimum

USD $15.50/Hr.

Compensation Maximum

USD $16.00/Hr.

Compensation Type

Hourly

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

Residence Inn West Springfield

64 Border Way

West Springfield, MA 01089

Overview

The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.

Responsibilities

Thoroughly clean guestrooms according to standards.
• Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
• Remove all trash and dirty linen from guestrooms and hallways.
• Keep all hallways, public areas and closets clean, neat and vacuumed
• Restock housekeeping cleaning cart for next day's use.
• Replenish chemical bottles.
• Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.
• Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
• Handle items for "Lost and Found" according to the standards.
• Ensure overall guest satisfaction.

Qualifications

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.